Outlet Manager

Pullman Kuching; Kuching; On-site; MYR 60,000 - 90,000; Full time

Job summary

Pullman Kuching is seeking a dedicated Outlet Manager to lead daily F&B outlet operations on-site in Kuching. You will ensure service standards, maintain product quality, supervise staff, and drive guest satisfaction while aligning with Accor brand guidelines.

You will oversee inventory, ordering, cash and sales reporting, promotional activities, and safety compliance, collaborating with kitchen and other departments to optimise revenue and guest experiences.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service with a track record of delivering positive guest experiences.
• People management including supervising teams, coaching staff, and supporting performance development.
• Effective communication with guests, team members, and cross-functional departments.
• Knowledge of Inventory Management, cost control, and basic outlet financial reporting.
• Experience in food & beverage or hospitality operations, ideally in a supervisory or managerial role.
• Ability to work flexible hours, including weekends and public holidays.
• Knowledge of health, safety, and hygiene standards for F&B outlets.
• Diploma or degree in Hospitality Management, Business, or related field is an advantage.
• Proficiency in basic computer systems; familiarity with Accor systems is a plus.
• Demonstrated problem-solving skills and ability to stay calm in fast-paced environments.

Responsibilities

• Oversee daily operations of the assigned F&B outlets and ensure consistent service quality.
• Monitor inventory, place orders, and manage supplies.
• Handle cash and sales reporting and participate in promotional activities.
• Ensure health, safety, and brand standards compliance.
• Collaborate with kitchen and other departments to deliver seamless guest experiences and optimize revenue.

Skills

Customer satisfaction

People management

Communication

Inventory management

Cost control

Outlet financial reporting

Hospitality operations

Flexible hours

Health & safety knowledge

Education

Diploma or degree in Hospitality Management or related field

Tools

POS systems

Accor systems familiarity

Basic computer skills

Job description

Company Description

Pullman Kuching is a contemporary hotel destination that offers guests an engaging and dynamic hospitality experience. As part of Accor, a world-leading hospitality group, the hotel benefits from global standards, diverse career paths, and international best practices. Guests and team members are immersed in inspiring spaces, distinctive culinary offerings, and vibrant local culture that reflect Accor’s commitment to creating new perspectives. Pullman Kuching participates in ALL – Accor’s limitless loyalty program, connecting the property to more than 40 brands and 5,600 destinations worldwide, and providing a global network for professional growth.

Role Description

The Outlet Manager is a full-time, on-site role based at Pullman Kuching in Kuching. This role is responsible for managing the daily operations of assigned food and beverage outlets, ensuring consistent service standards, product quality, and customer satisfaction. The Outlet Manager oversees staff scheduling, supervises team performance, and supports training to maintain a motivated and efficient workforce. Key responsibilities include monitoring inventory and ordering supplies, managing cash and sales reports, implementing promotional activities, and ensuring compliance with health, safety, and brand standards. The role also involves collaborating with kitchen and other hotel departments to deliver seamless guest experiences and contributing to revenue optimization for the outlet.

Qualifications

• Strong focus on Customer Satisfaction and Customer Service, with a track record of delivering positive guest experiences.
• People Management skills, including supervising teams, coaching staff, and supporting performance development.
• Effective Communication abilities for interacting with guests, team members, and cross-functional departments.
• Practical experience with Inventory Management, cost control, and basic outlet financial reporting.
• Previous experience in food and beverage or hospitality operations, ideally in a supervisory or managerial role.
• Ability to work flexible hours, including weekends and public holidays, as required by hotel operations.
• Knowledge of health, safety, and hygiene standards relevant to food and beverage outlets.
• Diploma or degree in Hospitality Management, Business, or a related field is an advantage.
• Proficiency in basic computer systems and point-of-sale (POS) operations; familiarity with Accor systems is a plus.
• Demonstrated problem-solving skills and the ability to remain calm and professional in a fast-paced environment.