Outlet Manager

Accor Hotels; Kuching; On-site; MYR 45,000 - 89,000; Full time

Job summary

Pullman Kuching is seeking a Restaurant Operations Supervisor to manage day-to-day restaurant activities and uphold five-star hospitality standards. You will lead and train the service team, ensure exceptional guest experiences, and coordinate with Kitchen and Housekeeping for seamless service delivery.

The role emphasizes upselling, cost control, health and safety compliance, and staff development. Strong leadership and communication skills are essential for success in this luxury hotel setting.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3-5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
• Minimum 1-2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.

Responsibilities

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Skills

Leadership

Guest relations

POS systems

Education

Bachelor's or Diploma in Hotel/Hospitality Management

Tools

Restaurant software

Job description

Company Description

Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.

Job Description

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
• 3-5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
• Minimum 1-2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
• Strong problem-solving and decision-making capabilities.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.
• Ability to work under pressure and manage multiple priorities effectively.