Outlet Manager

Pullman Hotels & Resorts; Kuching; On-site; MYR 42,000 - 62,000; Full time

Job summary

Pullman Kuching is seeking an experienced Restaurant Outlet Supervisor to manage day-to-day operations and deliver five-star guest experiences. You will lead and train the service team, ensuring impeccable grooming, hygiene, and service quality across outlets.

The role requires strong leadership, excellent guest relations, and a solid understanding of fine dining standards. You will collaborate with Kitchen and Housekeeping to ensure seamless service and drive revenue through upselling and

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or related field.
• 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
• Strong leadership and team management abilities.
• Excellent communication and guest relations skills.
• Sound knowledge of restaurant operations, food & beverage service standards, and fine dining etiquette.
• Strong problem-solving and decision‑making capabilities.
• Proficiency in POS systems, Microsoft Office, and restaurant management software.

Responsibilities

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Skills

Leadership

Team management

Guest relations

Communication

Education

Bachelor's/Diploma in Hotel Management

Tools

POS systems

Restaurant management software

Microsoft Office

Job description

Company Description

Pullman Kuching is centrally located in the Kuching Golden Triangle, enjoying pride of place on Jalan Mathies hill, with panoramic city and river views. The first Pullman hotel in this vibrant city, Pullman Kuching features 389 spacious, contemporary rooms and offers easy access to renowned Borneo national parks. The hotel is ideal for business guests, offering an abundance of conferencing space, state of the art facilities and technology, plus a range of trendy restaurants and bars, and a high-end spa.

Job Description

• Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.


• Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.


• Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.


• Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.


• Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.


• Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.


• Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.


• Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Qualifications

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.


• 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.


• Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.


• Strong leadership and team management abilities.


• Excellent communication and guest relations skills.


• Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.


• Strong problem-solving and decision‑making capabilities.


• Proficiency in POS systems, Microsoft Office, and restaurant management software.


• Ability to work under pressure and manage multiple priorities effectively.