F&B Operations & Guest Experience Lead

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Le Méridien Hotels & Resorts in Putrajaya, Malaysia, is seeking an experienced F&B/culinary Operations Manager to lead daily functions and ensure exceptional guest experiences. You will oversee food and beverage operations, drive staff engagement, and strive to meet or exceed financial targets while upholding brand standards.

The role emphasizes leadership, coaching, and delivering high-quality service in a full-time management capacity within a luxury hotel environment.

Qualifications

• Bachelor’s degree not required if 3 years F&B/culinary experience.
• 2-year degree with 1 year F&B/culinary experience acceptable.
• Strong leadership and customer-service mindset required.

Responsibilities

• Oversee assigned F&B/culinary operations and drive guest and employee satisfaction.
• Maintain brand standards and financial performance targets.
• Provide excellent customer service and respond to guest concerns promptly.
• Lead, coach and develop team to achieve service excellence.

Skills

Leadership

Customer Service

Teamwork

Communication

Education

High school diploma or GED; 3 years experience in F&B/culinary

2-year degree in F&B/Hotel/ Hospitality Management; 1 year related experience

Tools

POS systems

Food safety standards

Job description

Le Méridien Hotels & Resorts in Putrajaya, Malaysia, is seeking an experienced F&B/culinary Operations Manager to lead daily functions and ensure exceptional guest experiences. You will oversee food and beverage operations, drive staff engagement, and strive to meet or exceed financial targets while upholding brand standards.

The role emphasizes leadership, coaching, and delivering high-quality service in a full-time management capacity within a luxury hotel environment.