Assistant F&B Manager-Chinese Restaurant

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Le Méridien Hotels & Resorts in Putrajaya, Malaysia, is seeking an experienced F&B/culinary Operations Manager to lead daily functions and ensure exceptional guest experiences. You will oversee food and beverage operations, drive staff engagement, and strive to meet or exceed financial targets while upholding brand standards.

The role emphasizes leadership, coaching, and delivering high-quality service in a full-time management capacity within a luxury hotel environment.

Qualifications

• Bachelor’s degree not required if 3 years F&B/culinary experience.
• 2-year degree with 1 year F&B/culinary experience acceptable.
• Strong leadership and customer-service mindset required.

Responsibilities

• Oversee assigned F&B/culinary operations and drive guest and employee satisfaction.
• Maintain brand standards and financial performance targets.
• Provide excellent customer service and respond to guest concerns promptly.
• Lead, coach and develop team to achieve service excellence.

Skills

Leadership

Customer Service

Teamwork

Communication

Education

High school diploma or GED; 3 years experience in F&B/culinary

2-year degree in F&B/Hotel/ Hospitality Management; 1 year related experience

Tools

POS systems

Food safety standards

Job description

Additional Information

Job Number26098506

Job CategoryFood and Beverage & Culinary

LocationLebuh IRC, Putrajaya, Selangor, Malaysia, 62502 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeManagement

Job Summary

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee's concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guest's concerns.
• Understands the brand's service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest's satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities As Assigned

• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.