Guest Experience & Service Manager

Le Méridien Hotels & Resorts; Putrajaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

Le Méridien Putrajaya is seeking a Property Manager on Duty to oversee all property operations and guest relations. You will represent property management in resolving guest situations and manage service issues across the lobby and front desk.

The role emphasizes leadership of guest services teams, maintaining high hospitality standards, and collaborating with other departments to ensure smooth operations and guest satisfaction.

Qualifications

• High school diploma or GED required for the role.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related field is an alternative.

Responsibilities

• Lead and supervise guest services teams to ensure service excellence.
• Oversee front desk operations and guest relations throughout shifts.
• Resolve guest issues and monitor service quality across departments.
• Collaborate with departments to meet property goals and standards.
• Provide coaching and feedback to improve guest satisfaction.

Skills

Guest services leadership

Front desk operations

Customer service

Communication skills

Team supervision

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related

Job description

Le Méridien Putrajaya is seeking a Property Manager on Duty to oversee all property operations and guest relations. You will represent property management in resolving guest situations and manage service issues across the lobby and front desk.

The role emphasizes leadership of guest services teams, maintaining high hospitality standards, and collaborating with other departments to ensure smooth operations and guest satisfaction.