F&B Operations Manager - Guest Experience Leader

Renaissance Hotels; Kuala Lumpur; On-site; MYR 100,000 - 145,000; Full time

Job summary

Marriott International in Kuala Lumpur seeks an experienced manager to lead food and beverage/culinary operations, ensuring guest and employee satisfaction while meeting financial targets. The role emphasizes motivating teams, maintaining service standards, and delivering exceptional hospitality.

The ideal candidate will oversee daily operations, coach staff, and respond promptly to concerns, driving continuous improvement in a lively hotel environment that upholds the brand's service culture.

Qualifications

• High school diploma or GED with relevant experience in food and beverage, culinary, or related professional area.
• A 2-year degree in Food Service Management or related field with 1 year of related experience is preferred.

Responsibilities

• Assists in food and beverage operations to maintain quality and guest satisfaction.
• Creates and nurtures a property environment that motivates, empowers, and collaborates with the team.
• Provides excellent customer service to guests and internal staff.
• Responds quickly to guest or staff concerns and follows up to ensure resolution.
• Keeps service standards aligned with brand culture and operational goals.

Education

High school diploma or GED

2-year degree in Food Service Management / Hotel and Restaurant Management / Hospitality / Business Administration

Job description

Marriott International in Kuala Lumpur seeks an experienced manager to lead food and beverage/culinary operations, ensuring guest and employee satisfaction while meeting financial targets. The role emphasizes motivating teams, maintaining service standards, and delivering exceptional hospitality.

The ideal candidate will oversee daily operations, coach staff, and respond promptly to concerns, driving continuous improvement in a lively hotel environment that upholds the brand's service culture.