Experienced Associate - HRMS Business Process & Automation Specialist

PwC International; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

PwC Malaysia is seeking an Associate to join the Workforce team as a Business Process & Automation Specialist within Managed Services. You will help automate HR processes, improve workflows, data quality, and controls across accounting, finance and payroll functions.

You will design prototypes, work with technology teams and stakeholders, and turn improvement opportunities into practical automation using low-code tools, dashboards and AI-enabled solutions—and you will own delivery from concept

Qualifications

• Bachelor’s degree in accounting, finance, business analytics, information systems, computer science, software engineering, data analytics or related discipline.
• Demonstrated interest or experience in improving processes using technology or data to solve business problems.
• Experience or interest in payroll/HCM processes and related controls is advantageous.

Responsibilities

• Understand how processes work in practice, including data flows, controls, and exceptions.
• Identify opportunities to simplify processes, improve data quality, reduce manual work and strengthen controls.
• Develop working prototypes and test solutions with users, Technology teams, and stakeholders.
• Measure results and support adoption of automated solutions across payroll and related processes.

Skills

Learning agility

Analytical judgement

Communication

Ownership

Problem solving

Attention to detail

Stakeholder management

Education

Bachelor’s degree in accounting, finance, business analytics, information systems, computer science, software engineering, data analytics or related discipline

Tools

Advanced Excel (VBA, Power Query)

Workflow automation

Data visualization & dashboards

Generative AI & intelligent automation

Document extraction

SQL

Python

UI prototyping

Job description

Line of Service Tax Industry/Sector Not Applicable Specialism General Tax Consulting Management Level Associate Job Description & Summary Your role At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes. As a Business Process & Automation Specialist in the Managed Services team, you will improve the workflows, data flows, controls and systems that support accounting, finance and payroll operations. You will identify manual or inefficient work, understand the causes of problems and develop practical ways to improve accuracy, strengthen controls and reduce effort. Joining our HRMS team means becoming a key member of a team dedicated to automating and optimising HR processes for businesses . Working with accounting, finance and payroll teams, Managed Services, Technology and other stakeholders, you will turn improvement opportunities into practical solutions, including workflow automations, low-code applications, dashboards, AI-enabled tools and prototypes. You will help shape, test and implement solutions that meet business needs. This role suits someone who learns quickly, takes ownership and enjoys solving problems. You should be curious, resourceful and comfortable learning new tools and ways of working

Key accountabilities

Understand how processes work in practice, including business rules, data flows, controls, system dependencies and exceptions. Identify, assess and prioritise opportunities to simplify processes, improve data quality, reduce manual work and strengthen controls. Consider value, feasibility, effort, user impact and risk when evaluating improvement opportunities. Analyse root causes and design future-state processes that support accuracy, confidentiality, compliance and operational resilience. Translate business needs into clear solution concepts and requirements. Develop working prototypes using approved tools and technologies. Work with users, Technology teams, vendors and implementation partners to test, refine, validate and implement solutions. Support user guidance, training and adoption. Measure results, including processing time, manual effort, errors, rework, exception resolution time, control effectiveness and user experience. Record lessons learned and encourage the reuse of effective automation components, solution patterns and improvement methods across payroll and related processes.

Skills, experience and qualifications

At least two years of experience in accounting, finance, payroll, Human Resources operations, shared services or another transaction-intensive environment. Strong learning agility and the ability to understand unfamiliar processes, tools and technologies quickly. Persistence, ownership and resourcefulness when dealing with ambiguity, technical limitations and operational challenges. Strong analytical judgement, with the ability to consider dependencies, exceptions, risks and unintended consequences. Clear communication and stakeholder management skills, with the ability to explain technical concepts, limitations and risks in business language. A strong focus on accuracy, data integrity, confidentiality, controls and detail. The ability to work independently while recognising when specialist input, review or approval is required. A bachelor’s degree in accounting, finance, business analytics, information systems, computer science, software engineering, data analytics or another relevant discipline. Demonstrated experience, or a strong practical interest, in improving processes, using technology or applying data to solve business problems. Evidence of independently learning and applying a tool, technology or business process to deliver a practical result. Experience with one or more of the following would be advantageous: advanced Excel, including VBA and Power Query; workflow automation; data visualisation and dashboard development; generative AI, intelligent automation or document extraction; SQL, Python or another scripting language; lightweight system integrations or user interface prototyping. Knowledge of Malaysian payroll processes and related statutory requirements, including income tax, EPF, SOCSO, EIS and HRD Corp obligations, would be advantageous.

Education

(if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Optional Skills

• Accepting Feedback
• Active Listening
• AI Fluency
• AI-Human Collaboration
• Communication
• Digital Tooling
• Emotional Regulation
• Empathy
• Inclusion
• Intellectual Curiosity
• Optimism
• Payroll Accounting
• Payroll Legislation
• Payroll Management
• Payroll Software
• Payroll System Optimization
• Payroll Taxes
• Payroll Tax Preparation
• Tax Compliance
• Tax Services
• Teamwork
• Well Being
• Withholding Tax

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? Yes

Job Posting End Date

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.