Manager - Workforce Management

PwC; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

PwC Malaysia’s Workforce team helps organizations shape a future AI-enhanced workforce using analytics, AI, and digital tools. As a Manager, you will lead engagement teams, manage client relationships, and drive AI-enabled workforce solutions across people strategy, analytics, and governance.

You will guide teams in building data-driven HR services, design operating models, and deliver adaptive workforce insights while ensuring compliance and risk controls.

Qualifications

• Degree in any discipline; Master’s degree or MBA is an added advantage.
• Minimum 7 years of experience in workforce management, human capital advisory, people analytics, HR technology, or related consulting roles.
• Hands-on experience leveraging AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Harvey) to enhance research, productivity, and deliverable quality.
• Experience applying AI to people analytics, HR transformation, or workforce solutions is strongly preferred.
• Proficiency with analytics tools (Excel, Power BI, Tableau, Python/R); visualization platforms and automation tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven project management experience.
• Ability to build and maintain client relationships.
• Proficiency in workforce analytics and HR technology solutions.
• Certifications: SHRM-SCP, SPHR, or PMP are a plus.

Responsibilities

• Proactively assist in the management of several clients, while reporting to Senior Managers and above.
• Train, support and lead team members.
• Establish effective working relationships directly with clients.
• Lead the use of digital tools, analytics, and AI capabilities to enhance the quality, efficiency, and insightfulness of client deliverables.
• Ability to operationalize AI tools in day-to-day work, including designing structured prompts, applying AI for data analysis and problem solving, and validating outputs for accuracy and relevance.
• Contribute to the development of your own technical acumen.
• Participate in business development to identify opportunities across new and existing clients.
• Develop PwC brand and internal relationships.
• Prepare proposals as part of the pursuit of advisory engagements.
• Ensure deliverables adhere to PwC policies and risk management requirements.
• Stay abreast of industry trends in workforce management and contribute to thought leadership content.

Skills

People analytics

AI tools usage

Analytical thinking

Project management

Communication

Relationship building

Problem solving

Education

Bachelor's degree

Master’s / MBA

Tools

Excel

Power BI

Tableau

Python/R

Job description

Job Description & Summary

At PwC, our Workforce team focuses on helping organizations deliver sustainable outcomes through their people. We are seeking individuals who are passionate about shaping the future AI enhanced workforce, with a strong interest in leveraging AI, analytics and digital technologies to deliver innovative AI enhanced workforce solutions. We advise a range of local, regional and global clients on all aspects of people strategy, underlying compliance and governance in many areas of business-driven HR programmes. As a Manager within our Workforce Management practice, you will help clients design and deploy innovative, AI-enhanced workforce solutions. You'll work alongside a team of talent and rewards specialists who bring their expertise together to improve the way work works — across organisationdesign, strategic workforce planning, future skills and skill-gap analysis, transformation action plans, and performance and total rewards. You will lead engagement teams, own client relationships, and drive the integration of AI, analytics, and digital tools into every facetof workforce and HR transformation. You should be interested in building and showcasing your skills within the following areas:

• People analytics - Leveraging data and AI to drive workforce decisions, designing analytics frameworks, performing quantitative/qualitative research.
• HR operating model - Aligning HR capabilities and structure to deliver value in line with business strategy.
• HR service delivery – Exploring different service delivery models ( eg. Shared services, outsourcing) and leveraging technology and automation to drive smart and intuitive people practices.
• Employee experience – Be able to think differently, usage of design thinking to develop HR practices that engages the mindset and behaviours of the workforce.
• HR policy & processes review - provide practical frameworks to refine operating processes and reduce costs, or improve service levels across the entire HR services value chain.
• Ability to analyse data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulation.
• Creating people data sets and aligning these to wider organisational data sets. Using and applying quantitative and qualitative research design and carrying out data analysis, from basic to multivariate analysis to solve problems.

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Manager

Key accountabilities

• Proactively assist in the management of several clients, while reporting to Senior Managers and above.
• Train, support and lead team members.
• Establish effective working relationships directly with clients.
• Lead the use of digital tools, analytics, and AI capabilities to enhance the quality, efficiency, and insightfulness of client deliverables.
• Ability to operationalize AI tools in day-to-day work, including designing structured prompts, applying AI for data analysis and problem solving, and critically validating outputs to ensure accuracy, relevance, and business applicability.
• Contribute to the development of your own technical acumen.
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
• Continue to develop internal relationships and your PwC brand.
• Develop proposals as part of the team pursuit of advisory engagement opportunities covering research work, preparing proposal decks, carrying out internal risk checks, etc.
• Ensure the deliverables adheres to the firms' policies and risk management requirements.
• Stay abreast of industry trends and best practices in workforce management and human capital strategy, contributing to the development of thought leadership content.

Skills, experience and qualifications

• Degree in any discipline. Master’s degree or MBA is an added advantage.
• Minimum 7 years of experience in workforce management, human capital advisory, people analytics, HR technology, or related consulting roles.
• Hands-on experience leveraging AI-powered tools (e.g., Microsoft Copilot, ChatGPT, Harvey) to enhance research, productivity, and deliverable quality.
• Experience applying AI to people analytics, HR transformation, or workforce solutions is strongly preferred.
• Proficiency with analytics tools (e.g., Excel, Power BI, Tableau, Python/R is a plus), visualization platforms, and automation tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven project management experience.
• Ability to build and maintain client relationships.
• Proficiency in workforce analytics and HR technology solutions.
• Certifications: Relevant certifications such as SHRM-SCP, SPHR, or PMP are a plus.

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Career Development, Coaching and Feedback, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Employee Performance Management, Employee Retention, Human Resources Management (HRM), Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Organizational Development (OD), Organizational Management, Organizational Psychology, Personnel Development, Professional Courage, Relationship Building, Self-Awareness {+ 16 more}

Desired Languages

If blank, desired languages not specified

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

December 31, 2026