Experienced Associate HR System Support and Project Coordinator

PwC South Africa; Kuala Lumpur; On-site; Confidential; Full time

Job summary

PwC South Africa is seeking an HR System Support and Project Coordinator to help clients implement and optimise HR systems. The role focuses on understanding client needs, guiding onboarding, and coordinating with IT to deliver HR projects effectively.

The ideal candidate will have 1+ year in customer support or project coordination, strong HR systems knowledge, and excellent communication. This position emphasizes detail-oriented work, timely responses, and collaborative problem-solving within

Qualifications

• At least 1 year of experience in customer support, project coordination, or a related field.
• Strong understanding of HR systems and services is preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in documenting system requirements and processes.
• Experience in data migration is a plus.

Responsibilities

• Develop a deep understanding of customer needs, desires and challenges related to our HR system.
• Lead post-sales client onboarding processes, ensuring a smooth transition and setup of our HR system.
• Provide expert guidance and support to clients concerning our HR system and services.
• Conduct onboarding sessions and training for clients to effectively utilize HR systems and features.
• Handle and respond to client feedback, emails, and inquiries professionally and promptly.
• Collaborate with the IT team to address and resolve client issues efficiently.
• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.
• Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
• Develop and manage project timelines to ensure alignment with both internal and client requirements.
• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity.

Skills

Payroll Software

Payroll System Optimization

Payroll Taxes

Payroll Tax Preparation

Tax Compliance

Tax Services

Teamwork

Communication

Active Listening

Accepting Feedback

Empathy

Inclusion

Well Being

Intellectual Curiosity

Payroll Accounting

Payroll Legislation

Emotional Regulation

Job description

Line of Service Tax Industry/Sector Not Applicable Specialism General Tax Consulting Management Level Associate

Job Description & Summary

At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC's community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation's people, building market trust and delivering sustained outcomes. A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements. Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech enabled, human-centric approach to enhance employee connectivity and interaction. We're seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, managing post-sales client onboarding and coordinating with the IT team to manage HR system projects effectively.

Key accountabilities

Customer Understanding and Support

• Develop a deep understanding of customer needs, desires and challenges related to our HR system.
• Lead post-sales client onboarding processes, ensuring a smooth transition and setup of our HR system.
• Provide expert guidance and support to clients concerning our HR system and services.
• Conduct onboarding sessions and training for clients to effectively utilize HR systems and features.

Client Communication and Issue Resolution

• Handle and respond to client feedback, emails, and inquiries professionally and promptly.
• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.
• Maintain comprehensive records of all interactions and resolutions.

Project Coordination

• Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
• Develop and manage project timelines to ensure alignment with both internal and client requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.
• Oversee data migration processes, ensuring accuracy and integrity.

Skills, experience and qualifications

• At least 1 year of experience in customer support, project coordination, or a related field.
• Strong understanding of HR systems and services is preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and projects simultaneously.
• Detail-oriented with strong organizational skills and time management skills.
• Proficiency in documenting system requirements and processes.
• Experience in data migration is a plus.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills Optional Skills

Required Skills

• Accepting Feedback
• Active Listening
• Communication
• Emotional Regulation
• Empathy
• Inclusion
• Intellectual Curiosity
• Optimism
• Payroll Accounting
• Payroll Legislation
• Payroll Management
• Payroll Software
• Payroll System Optimization
• Payroll Taxes
• Payroll Tax Preparation
• Tax Compliance
• Tax Services
• Teamwork
• Well Being

Withholding Tax

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? Yes

Government Clearance Required? Yes

Job Posting End Date

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We'll help you grow your skills through challenging, meaningful work so you can go further.