EXECUTIVE, VBHC SERVICE-LINE IMPLEMENTATION

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

KPJ Healthcare Berhad is seeking an Executive, VBHC Service-Line Implementation to support the VBHC Senior Manager in implementing VBHC across priority service lines, including workflow readiness, stakeholder coordination, training, testing, go-live support, and post-implementation monitoring.

This role also provides operational and administrative support to the Super Admin (VBC Unit) for PROM-Connect system access and governance across participating hospitals.

Qualifications

• Bachelor’s degree in Healthcare Management, Nursing, Public Health, Business, IT, or Health Informatics.
• 12-month contract term.
• Experience with VBHC or healthcare IT projects is a plus.

Responsibilities

• Coordinate workflow readiness and implementation activities for assigned service lines.
• Plan and support training sessions, mock runs, and go-live activities.
• Prepare meeting materials, minutes, trackers, and governance updates.
• Support PROM-Connect user access, role assignments, and system governance across hospitals.
• Coordinate user onboarding/offboarding and permissions per org requirements.
• Monitor system usage and data quality, flagging issues for action.
• Provide first‑level guidance on workflows to hospital teams.

Skills

Stakeholder coordination

Training delivery

Project coordination

Healthcare IT

User access management

Education

Bachelor's degree in Healthcare Management / Nursing / Public Health / IT

Tools

PROM-Connect

KCIS

Job description

EXECUTIVE, VBHC SERVICE-LINE IMPLEMENTATION

Job Description
Supports the VBHC Senior Manager in executing VBHC implementation across priority service lines, including workflow readiness, stakeholder coordination, training, testing, go-live support, and post-implementation monitoring. Provides operational and administrative support to the Super Admin (VBC Unit) in managing PROM-Connect system access, user coordination, and system governance across participating hospitals.

Responsibilities

• Coordinate workflow readiness, role alignment, and implementation activities for assigned service lines.
• Plan and support training sessions, mock runs, and go-live activities, including issue tracking and follow-up.
• Prepare and maintain meeting materials, minutes, trackers, and governance updates.
• Support the Super Admin in managing user access, role assignments, and system governance for PROM-Connect across hospitals.
• Coordinate user onboarding/offboarding, access requests, and role-based permissions in line with organisational requirements.
• Monitor system utilisation, adoption, and data completeness, and elevate issues for action.
• Liaise with hospital‑level Admins to ensure proper user setup, system usage, and workflow adherence.
• Provide first‑level support and guidance to hospital teams on system workflows and operational processes.
• Support testing activities (alpha, beta, UAT), including scheduling, issue logging, and status tracking.
• Track and report adoption and data quality indicators and maintain RAID logs for implementation monitoring.
• Develop and maintain SOPs, user guides, training materials, and deployment documentation.
• Maintain structured documentation and ensure timely follow‑up and closure of action items.
• Assist the VBC Unit in matters related to development of clinical services as required.

Qualification / Requirement

Bachelor’s degree in Healthcare Management / Nursing / Public Health / Business / IT / Health Informatics / related fields (or equivalent).

To be filled (12‑month Contract)

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An‑Nur (KWAN) charity clinics and a Hospital Waqaf An‑Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An‑Nur (KWAN) charity clinics and a Hospital Waqaf An‑Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.