MANAGER CLINICAL SPECIALIST, COMMAND CENTRE, FUTURE HEALTH INSTITUTE

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

KPJ Healthcare Berhad seeks a Manager Clinical Specialist for the Command Centre to coordinate real-time clinical-operational activities across the KPJ Health System. You will liaise with hospitals, clinical teams, nursing leadership, and operations to ensure safe, efficient patient care and data-driven decision-making.

The role emphasizes patient safety, escalation management, and enterprise-wide clinical coordination with a focus on continuous improvement in hospital operations.

Qualifications

• Bachelor of Medicine & Bachelor of Surgery (MBBS) or equivalent recognised medical qualification.
• Full registration with Malaysian Medical Council (MMC).
• Valid Annual Practising Certificate (APC).
• Experience in hospital settings preferred; ED/ICU exposure is advantageous.

Responsibilities

• Coordinate real-time clinical-operational matters across hospitals and clinical departments.
• Monitor patient flow indicators and support escalation during operational incidents.
• Prepare clinical-operational reports and dashboards for stakeholders.
• Collaborate with Medical Directors, specialists, nursing leadership, and hospital teams.

Skills

Clinical coordination

Stakeholder engagement

Analytical thinking

Communication skills

Education

MBBS or equivalent

MMC registration

APC (Annual Practising Certificate)

Tools

KCIS

Hospital information systems

Job description

MANAGER CLINICAL SPECIALIST, COMMAND CENTRE, FUTURE HEALTH INSTITUTE

The Clinical Specialist, Command Centre is responsible for supporting clinical-operational coordination, patient flow management, and clinical escalation activities across the KPJ Health System network.

The role acts as the clinical liaison within the Command Centre environment, supporting coordination between hospitals, clinical teams, nursing leadership, and operational teams to ensure safe, efficient, and timely patient care delivery. The position provides clinical operational insights to support real-time operational decision-making, patient safety monitoring, clinical escalation management, and healthcare operational optimisation.

The Clinical Specialist collaborates closely with Emergency Department teams, inpatient services, ICU teams, nursing leadership, Medical Directors, and hospital operational teams to support enterprise-wide clinical coordination and operational responsiveness across the KPJ hospital network.

The role also supports patient safety initiatives, operational escalation reviews, and clinical-operational improvement efforts within the Command Centre ecosystem.

JOB DESCRIPTION :

1. Clinical-Operational Coordination

Support real-time coordination between hospitals and clinical departments on patient flow and clinical operational matters.

Monitor clinical-operational indicators including:

• ED waiting time
• Bed capacity

Support coordination of patient movement and escalation activities across hospitals.

Collaborate with hospitals to address clinical-operational bottlenecks and patient flow challenges.

Provide clinical operational input during operational escalation and command centre interventions.

2. Patient Safety & Clinical Escalation Support

Support monitoring of patient safety-related operational indicators and escalation risks.

Assist in coordinating operational response during critical patient care situations and major incidents.

Escalate clinical-operational risks and concerns to Command Centre leadership.

Support post-incident operational and clinical reviews to identify improvement opportunities.

Promote safe and efficient patient flow practices across hospitals.

3. Clinical Operations Monitoring & Reporting

Monitor clinical-operational dashboards and support interpretation of operational trends impacting patient care delivery.

Assist in preparing clinical-operational reports and command centre updates.

Support tracking of healthcare operational KPIs related to patient safety and patient throughput.

Support data-driven operational improvement initiatives related to clinical operations.

4. Stakeholder Collaboration

Collaborate closely with Medical Directors, specialists, Medical Officers, nursing leadership, and hospital clinical teams.

Support communication and coordination between clinical and operational teams during operational escalations.

Participate in command centre operational reviews and healthcare operational improvement discussions.

Support implementation of enterprise clinical-operational coordination initiatives.

JOB REQUIREMENT :

Education:

Bachelor of Medicine & Bachelor of Surgery (MBBS) or equivalent recognised medical qualification.

Full registration with Malaysian Medical Council (MMC).

Valid Annual Practising Certificate (APC).

Knowledge and Experiences:

Minimum 3–5 years of clinical experience in hospital settings.

Experience in Emergency Department, ICU, inpatient services, or hospital operations-related clinical environments is preferred.

Good understanding of hospital patient flow and healthcare operational processes.

Exposure to healthcare quality, patient safety, or operational coordination is an added advantage.

Familiarity with hospital information systems and operational dashboards is preferred.

Strong understanding of clinical workflows and patient care coordination.

Strong communication and stakeholder engagement skills.

Good clinical judgement and operational awareness.

Ability to work effectively in fast-paced operational environments.

Strong analytical and problem-solving capability.

Ability to coordinate effectively across multidisciplinary teams.

Personal attributes

Calm and composed under pressure.

Patient safety-oriented mindset.

Collaborative and responsive.

Strong professionalism and integrity.

Adaptable and proactive.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.