Medical Interpreter/Translator (Khmer, Cambodian)

KPJ Damansara Specialist Hospital; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

KPJ Damansara Specialist Hospital is seeking a dedicated Medical Interpreter/Translator (Khmer, Cambodian) to join our team. The role focuses on language support, customer service, and coordination for international patients throughout their healthcare journey.

Responsibilities include responding to patient inquiries, scheduling appointments, facilitating communications with healthcare providers, and supporting service improvement initiatives.

Qualifications

• Background in Healthcare, Hospitality, Hotel Management, or Tourism Management will be an added advantage.
• Minimum 2 years of customer service experience, preferably in healthcare, hospitality, hotel management, or tourism industries.
• Excellent command of the English language.
• Ability to speak Khmer (Cambodian).

Responsibilities

• Attend promptly and professionally to patient enquiries through various communication channels.
• Deliver exceptional customer service and ensure patient satisfaction at all times.
• Support patient feedback initiatives and contribute to continuous service improvement efforts.
• Assist in enhancing overall patient experience and service quality.
• Assist patients with medical consultations, appointment scheduling, immigration-related matters, and hospital communications.
• Ensure smooth coordination between patients and healthcare providers.
• Represent the organisation professionally by addressing patient requests and concerns with empathy, care, and efficiency.
• Build strong relationships with patients to maintain service excellence and loyalty.
• Collaborate with the marketing team on loyalty programmes, promotional activities, and centre initiatives.
• Participate in projects related to service enhancement, marketing campaigns, and business expansion activities.

Skills

Customer service

Khmer/Cambodian language

English proficiency

Interpersonal communication

Education

Healthcare/Hospitality background

Tools

Microsoft Word

Microsoft Excel

Job description

Medical Interpreter/Translator (Khmer, Cambodian)

We are seeking a dedicated and customer-focused Medical Interpreters/ Translator (Khmer, Cambodian) to join our team. The ideal candidate will play a vital role in ensuring a seamless and positive experience for international patients by providing language support, customer service, and coordination assistance throughout their healthcare journey.

Key Responsibilities

Attend promptly and professionally to patient enquiries through various communication channels.

Deliver exceptional customer service and ensure patient satisfaction at all times.

Support patient feedback initiatives and contribute to continuous service improvement efforts.

Assist in enhancing overall patient experience and service quality.

Assist patients with medical consultations, appointment scheduling, immigration-related matters, and hospital communications.

Ensure smooth coordination between patients and healthcare providers.

Represent the organisation professionally by addressing patient requests and concerns with empathy, care, and efficiency.

Build strong relationships with patients to maintain service excellence and loyalty.

Collaborate with the marketing team on loyalty programmes, promotional activities, and centre initiatives.

Participate in projects related to service enhancement, marketing campaigns, and business expansion activities.

6. Additional Duties

Perform any other duties and responsibilities assigned by the Department Manager, Medical Director, or Management.

Requirements & Qualifications

Educational Background

Background in Healthcare, Hospitality, Hotel Management, or Tourism Management will be an added advantage.

Work Experience

Minimum 2 years of customer service experience, preferably in healthcare, hospitality, hotel management, or tourism industries.

Excellent command of the English language.

Ability to speak at least one of the following language:

Khmer (Cambodian)

Technical Skills

Proficient in Microsoft Word, Excel, and online systems/applications.

Personal Attributes

Positive attitude and pleasant personality.

Strong interpersonal and communication skills.

Professional, customer-oriented, and capable of problem-solving effectively.

Well-organised, proactive, and able to work under pressure and meet deadlines.

A flexible, enthusiastic team player with a performance-driven mindset.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals have received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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