Executive, Tele-Marketing

Planworth Global Factoring Sdn. Bhd.

Kuala Lumpur

On-site

MYR 33,000 - 67,000

Full time

14 days+

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Benefits offered by this job

5 days working week

Competitive basic salary

Annual performance bonus

Medical insurance

Group hospitalization & surgical cover

Group personal accident coverage

Group term life coverage

Study leave

Dental & optical benefits

Annual health screening

Teambuilding activities

Wedding gifts

Job summary

Planworth Global Factoring Sdn. Bhd. is seeking a Tele-Marketing Executive in Malaysia to engage prospects, promote financial products, and schedule meetings with our Relationship Manager.

The role emphasizes strong communication, a customer-first mindset, and flexibility in a fast-paced environment. The ideal candidate has telemarketing or call center experience, proficiency in Bahasa Malaysia and English, and a sales-driven attitude to achieve targets while delivering excellent user

Qualifications

Minimum qualification: SPM / O Level or equivalent.
At least 1 year in telemarketing / call center / customer service.
Sales experience in financial products is preferred.
Fluent in Bahasa Malaysia and English, both spoken and written.

Responsibilities

Promote our products and services to prospective clients through outbound calls, emails and any other related medias.
Articulate the unique benefits and features of our products or services to prospective clients with confidence and enthusiasm.
Schedule appointment with potential prospects to meet our Relationship Manager to understand and explore our products and services further.
Maintain and keep up to date records of prospects, calls, appointments, and useful information in CRM system with intention to provide excellent experiences.

Skills

Telemarketing

Customer service

Sales experience

Communication skills

English & Bahasa Malaysia

Education

SPM/O Level

Tools

CRM system

Job description

Are you a dynamic, persuasive communicator with a passion for sales? Join our vibrant team as a Tele-Marketing Executive and take your career to new heights! We are looking for a driven individual who excels in engaging potential clients and converting opportunities into successful sales. If you thrive in a fast-paced environment and are eager to contribute to a growing company, we want to hear from you!

Duties and Responsibilities

Promote our products and services to prospective clients through outbound calls, emails and any other related medias.

Articulate the unique benefits and features of our products or services to prospective clients with confidence and enthusiasm.

Schedule appointment with potential prospects to meet our Relationship Manager to understand and explore our products and services further.

Maintain and keep up to date records of prospects, calls, appointments, and useful information in CRM system with intention to provide excellent experiences.

Job Requirements

Candidates must possess a minimum qualification at least SPM / O Level or equivalent.

Minimum 1 year working experience in telemarketing / call center /customer service. Preference is given to those with sales experience in any financial products.

Good command of Bahasa Malaysia and English in speaking and writing.

Excellent interpersonal skills with the ability to communicate with people at all levels.

Excellence telephone etiquette, have a customer service mindset with strong focus on user experience.

Dedicated, result oriented, positive, energetic and sales driven to achieve targets.

Patience and love communicating with people all day.

Team player, resourceful and strong relationship management.

Demonstrates a strong determination to achieve goals and overcome challenges.

Takes proactive steps and demonstrates initiative to take on tasks independently.

Hard-working and diligence in carrying out responsibilities.

A Goal Go-Getter to achieve objectives and meet targets.

Curious and Hungry to succeed in their role.

An enthusiastic learner to acquire new knowledge and skills.

Additional benefits: attractive monthly incentives for achieving targets.

To help you succeed in your role, we will provide you with:

Call scripts and templates to guide your communications for a consistent and effective messaging.

Access to our Call Center System with auto dialler to ease your calling process for maximum efficiency.

Trainings to enhance your communication skills and other relevant competencies through continuous learning and development.

We appreciate your talent: Benefits and Perks

5 days working week.

Competitive basic salary.

Attractive annual performance bonus. Our rewards philosophy matches pay to performance, potential and work ethics.

Insurance coverage for staff - Group Hospitalization, Group Term Life and Group Personal Accident.

Other staff benefits such as Medical claims, Optical, Dental, Annual health screening, Company trips, Teambuilding activities, Wedding gifts, Child Birth gifts and many more.

Large, modern, luxury, advanced and trendy office layout for your optimum safety, comfort and performance, prayer room, training room and a secure basement parking.

Pantry service with beverage vending machine. Enjoy complimentary, barista-style refreshments, including a selection of Cappuccinos, Lattes, and Americanos available throughout the day

We are committed to employee health, wellbeing and comfort – We provide ergonomic adjustable chairs and desks to support and promote good health and body posture. Ergonomic chairs and tables are highly adjustable to suit the natural position of your joints and body type to align your shoulders, provide hips and spine support, increased productivity, and enhanced employee comfort.

Accelerate Your Career Growth

We offer a specialized sales skill assessment tool to evaluate your current skill set as part of upskilling your sales skill to better than ever. To help you advance, we offer structured mentoring and coaching programs intended to build leadership and management capabilities through real-world, on-the-job training. Furthermore, there are plenty of career growth opportunities and avenues to diversify into other roles within the company.

Where are we? Ideal Location

Close to Putra LRT - Ampang Park Station (5 mins walk)

Adjacent to MRT - Ampang Park Station (5 mins walk)

Surrounded by shopping centres - short walking distance to KLCC, Avenue K, Intermark and etc.

Located on the ground floor of a 33 storey building with more than 10,000ft of work space.

ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

An established and well-known financial institution (FI) registered with the Ministry of Finance and the Government’s eProcurement platform. Planworth, is a multiple-award winning FI that include 2024 Enterprise 50. Standing as the largest non-bank Factoring FI in Supply Chain Finance across the Singapore and Malaysia markets combined. We empower SMEs, large corporations, and listed entities through a diversified portfolio of credit facilities without collateral designed to optimize cash flow at every stage of the business cycle: Supply Chain & Pre-Financing, Revolving Credit, Term Loan, Letter of Credit, Letter of Undertaking, Performance Bond and Invoice Financing.

Your application will include the following questions:

Which of the following Customer Relationship Management (CRM) systems do you have experience using?
Which of the following types of qualifications do you have?
Which of the following statements best describes your right to work in Malaysia?
Do you have customer service experience?
How many years' experience do you have in telesales?
What's your expected monthly basic salary?
Have you worked in a call centre before?
How much notice are you required to give your current employer?

Perks and benefits