Executive - Supervisor Aftersales Quality Standard (AQS)

AMITEC TECHNOLOGY SDN BHD; Selangor; On-site; MYR 78,000 - 100,000; Full time

Job summary

AMITEC TECHNOLOGY SDN BHD seeks an Executive - Supervisor Aftersales Quality Standard to address technical complaints for Dealers and HQ Service Centre. You will support coordination of tech assistance, recalls, and product improvements, while liaising with Spare Parts for field repairs.

You will also prepare technical bulletins and manuals, and report monthly product quality trends. Field visits and remote troubleshooting may be required to ensure service excellence across Malaysia.

Qualifications

• Diploma in Mechanical Engineering or equivalent required.
• 1–2 years in after-sales service/warranty/claims or related experience.
• Familiar with automotive terminology and parts, especially two-wheelers.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Investigate technical complaints and provide solutions to Dealers and HQ Service Centre.
• Assist in coordinating technical support, recalls, and product improvement feedback.
• Liaise with Spare Parts for part provisioning for field repairs.
• Prepare technical documents, bulletins, and manual updates.
• Collect and report monthly product quality trends and field issues.
• Conduct dealer or HQ visits or remote troubleshooting as needed.
• Arrange replacement parts supply with documented information.
• Record warranty claims into Master and Monitoring List accurately.

Skills

Technical troubleshooting

Dealers support

Reporting and analysis

Communication in Bahasa English and BM

Education

Diploma in Mechanical Engineering

Tools

Microsoft Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Executive - Supervisor Aftersales Quality Standard (AQS)

• To investigate technical complaints and provide solutions to Dealers and HQ Service Centre.
• To assist Section Head/Executive in coordinating technical support, recall execution and product improvement feedback.
• To liaise with Spare Parts Department for part provisioning for field repairs.
• To assist in preparing technical documents, technical bulletins, service bulletins and updates to manuals.
• To collect and report on monthly product quality trends and field issues.
• To conduct dealer or HQ Service center visits or remote troubleshooting when and where necessary.
• To support Section Head / Executive in field technical investigation when necessary.
• To arrange for replacement parts supply to Dealers with relevant documented information.
• To register warranty claim into Master and Monitoring List and ensure the details is accurate.
• Any other duties or responsibilities assigned by the management from time to time.

Job Requirements

• Candidate must possess at least Diploma in Mechanical Engineering or any equivalent field.
• Minimum 1 to 2 years of experiences in after-sales service / warranty / claim or relevant to work experience.
• Familiar with technical terms, parts and figures especially in Automotive Industry (2 wheelers is preferred)
• Familiar with computer applications and willing to learn company after sales management system application.
• Strong judgement and decision skills.
• Competent to converse and write in Bahasa English and Bahasa Malaysia.
• Competency in other language is an advantage.
• Computer literate in Microsoft office such as Words, Excel, and Power Point.J
• Minimum SPM/ STPM/ Certificate/ Diploma/Degree of Mechanical Engineering / Quality Assurance and its related field.