Travel Consultant (Sales & Customer Support)

HOLIDAYGOGOGO TOURS SDN. BHD.; Shah Alam; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Commission-based pay

Training & development

Travel discounts

Job summary

HOLIDAYGOGOGO TOURS SDN. BHD. is hiring a Travel Consultant (Sales & Customer Support) to join our Setia Alam office in Selangor on a full-time basis.

You will drive sales while delivering exceptional service, converting enquiries into bookings, and guiding clients through the entire travel journey from consultation to post-travel support. Ideal candidates have at least 2 years experience in travel sales or customer service, strong communication skills, and knowledge of destinations, visas, and

Qualifications

• Minimum 2 years in travel sales or customer service.
• Strong communication and interpersonal skills.
• Knowledge of travel destinations, visas and travel logistics.

Responsibilities

• Identify and convert potential customers into bookings through effective sales techniques.
• Provide travel consultations and tailor holiday packages to client preferences and budgets.
• Process bookings, manage reservations and payments through company systems.
• Maintain accurate customer records and manage databases efficiently.
• Address enquiries and resolve complaints ensuring client satisfaction.
• Build relationships with suppliers to secure competitive rates and exclusive deals.
• Stay updated on destinations, visa requirements, weather and regulations.

Skills

Sales acumen

Communication

Customer service

Multi-tasking

Negotiation

Education

High school diploma

Diploma or degree in hospitality or tourism

Tools

CRM software

Microsoft Office

Job description

About us

HOLIDAYGOGOGO TOURS SDN. BHD. is a dynamic travel company dedicated to creating memorable holiday experiences for our clients. We specialise in designing and delivering exceptional travel packages that cater to diverse preferences and budgets. Our commitment to customer satisfaction, attention to detail, and innovative travel solutions have established us as a trusted name in the tourism industry. We pride ourselves on our passionate team, strong industry relationships, and ability to turn travel dreams into reality.

About the role

We are seeking a dedicated and enthusiastic Travel Consultant (Sales & Customer Support) to join our team on a full-time basis at our Setia Alam office in Selangor. In this pivotal role, you will be the face of HOLIDAYGOGOGO TOURS, serving as a bridge between our company and our valued customers. You will be responsible for driving sales whilst providing exceptional customer support throughout the entire travel experience. Your expertise, product knowledge, and interpersonal skills will be instrumental in converting customer enquiries into bookings and ensuring client satisfaction from initial consultation through to post-travel support.

Key responsibilities

• Identify, engage, and convert potential customers into confirmed bookings through effective sales techniques and persuasive communication
• Provide comprehensive travel consultation services, offering tailored holiday packages and recommendations based on customer preferences, budgets, and requirements
• Process travel bookings, manage reservations, and handle payments through company systems and third-party platforms
• Maintain accurate and up-to-date customer records and manage client databases efficiently
• Address customer enquiries, concerns, and complaints promptly and professionally, ensuring resolution and customer satisfaction
• Develop strong relationships with travel suppliers, hotels, airlines, and tour operators to secure competitive rates and exclusive deals
• Stay informed about travel destinations, visa requirements, weather conditions, and travel regulations to provide accurate information to clients
• Prepare quotations, itineraries, and travel documentation for customers
• Achieve and exceed monthly sales targets and performance indicators
• Promote new travel packages and seasonal offers to existing and potential customers
• Collaborate with the team to share customer feedback and contribute to continuous service improvement

What we're looking for

• Proven experience in travel sales or customer service within the tourism and hospitality industry (minimum 2 years preferred)
• Strong sales acumen with a demonstrated ability to identify opportunities and close sales
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele
• In-depth knowledge of popular travel destinations, visa requirements, and travel logistics
• Proficiency in using travel booking systems, customer relationship management (CRM) software, and Microsoft Office applications
• Strong organisational skills with the ability to manage multiple bookings and customer enquiries simultaneously
• Customer-focused mindset with a commitment to delivering exceptional service and support
• Problem-solving abilities and a diplomatic approach to handling customer concerns
• Ability to work independently as well as collaboratively within a team environment
• Fluency in English and Malaysian language; additional languages (e.g., Mandarin, Cantonese) are highly advantageous
• High school diploma or equivalent; diploma or degree in hospitality, business, tourism, or related field is preferred
• Willingness to work flexible hours during peak travel seasons if required

What we offer

At HOLIDAYGOGOGO TOURS SDN. BHD., we value our employees and are committed to providing a rewarding work environment. We offer competitive remuneration packages including performance-based commissions, creating opportunities for you to increase your earnings based on your sales achievements. You will have access to professional development and training programmes to enhance your product knowledge and sales skills. We foster a collaborative, supportive team culture where your contributions are recognised and valued. Additionally, staff enjoy exclusive travel discounts and familiarisation trip opportunities to experience destinations firsthand. We maintain a healthy work-life balance and provide a workplace that encourages creativity and innovation. Our comprehensive benefits package is designed to support your wellbeing and career growth within the tourism industry.