6404 - Customer Service Officer

Agensi Pekerjaan Minde Group Sdn Bhd; Kulai; On-site; MYR 56,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Development opportunities

Job summary

Agensi Pekerjaan Minde Group Sdn Bhd is seeking a Senior Customer Service Executive to lead and enhance customer service operations in a manufacturing environment. You will oversee inquiries, orders, and complaints, while building strong client relationships and coordinating with internal teams.

The role requires a Diploma or degree in Business Administration or related field, 4–6 years of experience in customer service, and fluent English communication.

Qualifications

• Diploma or degree in Business Administration, Customer Service, or a related field.
• 4–6 years of experience in customer service, preferably in manufacturing or industrial setting.
• Fluent in English with excellent written and verbal communication.

Responsibilities

• Lead and manage the customer service team to handle inquiries, orders, and complaints efficiently.
• Build strong relationships with key clients by understanding needs and providing prompt service.
• Coordinate with sales, production, and logistics to ensure timely delivery and issue resolution.
• Monitor KPIs and identify areas for improvement in customer satisfaction and team performance.
• Handle escalated issues and resolve complaints while maintaining positive client relationships.
• Provide feedback to management on customer insights and potential product or service improvements.
• Train and mentor junior team members to promote best practices and continuous improvement.

Skills

Leadership

CRM

Customer service

Education

Diploma/degree in Business Admin or related

Tools

CRM software

Job description

About the job 6404 - Customer Service Officer

Job Title: Senior Customer Service Executive

Company Overview:
This leading manufacturing company specializes in precision engineering and innovative technology solutions for various industries. They are seeking a Senior Customer Service Executive to lead and enhance customer service operations, ensuring the highest level of satisfaction and client relationship management.

Job Responsibilities:

• Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
• Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
• Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
• Monitor customer service KPIs, identifying areas for improvement in customer satisfaction and team performance.
• Handle escalated issues and work to resolve customer complaints while maintaining a positive client relationship.
• Provide feedback to the management team regarding customer insights and potential areas for product or service improvement.
• Train and mentor junior customer service team members, promoting best practices and continuous improvement.

Requirements:

• Diploma or degree in Business Administration, Customer Service, or a related field.
• 4-6 years of experience in customer service, preferably in a manufacturing or industrial setting.
• Strong leadership and problem-solving skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with fluency in English.
• Familiarity with customer relationship management (CRM) software and best practices in client management.

This role is ideal for experienced customer service professionals looking to lead and contribute to client success in a dynamic manufacturing environment.

• Competitive salary (MYR 5,000 MYR 7,500 depending on experience).
• Health insurance, performance bonuses, and opportunities for professional development.