Executive, Sales Support (Export Market)

Mamee; Malaysia; On-site; MYR 56,000 - 89,000; Full time

Job summary

Mamee in Malaysia seeks a Supply Chain professional to manage end-to-end order fulfilment from purchase order receipt to shipment completion.

You will coordinate closely with Planning, Production, Procurement, Logistics, Customer Service, and Export teams to ensure seamless order execution and on-time delivery. The role requires a Bachelor’s degree and 2–5 years of experience in supply chain, logistics, or related fields, preferably in FMCG or export operations.

Qualifications

• Bachelor’s degree in a relevant field.
• 2–5 years of experience in supply chain, logistics, or order fulfilment.
• Experience in FMCG, manufacturing, or export operations is advantageous.

Responsibilities

• Manage end-to-end order fulfilment from PO receipt to shipment completion.
• Coordinate with Planning, Production, Procurement, Logistics, Customer Service, and Export teams to ensure seamless order execution.
• Monitor production readiness and shipment schedules to meet customer requirements.
• Secure vessel bookings with Logistics and freight forwarders for timely shipments.
• Ensure all shipping, export, and customer documentation is complete and submitted on time.
• Support daily operations including order management, replenishment planning, delivery follow-up, and issue resolution.
• Identify supply chain risks and drive corrective actions.
• Escalate issues and coordinate with stakeholders for timely resolution.
• Maintain strong customer service standards and contribute to continuous improvement initiatives.

Skills

Coordination

Problem solving

Stakeholder management

Communication

Emotional intelligence

Fast-paced environment

Education

Bachelor’s degree in Supply Chain Management, Logistics or related field

Job description

• Manage end-to-end order fulfilment processes from purchase order receipt to shipment completion.
• Coordinate closely with Planning, Production, Procurement, Logistics, Customer Service, and Export teams to ensure seamless order execution.
• Monitor production readiness and shipment schedules to meet customer requirements.
• Work closely with Logistics and freight forwarders to secure vessel bookings and ensure timely shipment execution.
• Ensure all shipping, export, and customer documentation is complete, accurate, and submitted on time.
• Support daily business operations, including order management, replenishment planning, delivery follow-up, and issue resolution.
• Identify potential supply chain risks, shipment delays, stock shortages, and operational bottlenecks, and proactively drive corrective actions.
• Escalate issues promptly and coordinate with relevant stakeholders to achieve timely resolution.
• Maintain strong customer service standards and support continuous improvement initiatives to enhance operational efficiency.
• To perform ad hoc tasks assigned by superior from time to time.

Job Requirements:

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 2–5 years of experience in supply chain, customer service, logistics, order fulfilment, or commercial operations.
• Experience in FMCG, manufacturing, or export operations is an added advantage.
• High sense of urgency, resilience under pressure, and strong emotional intelligence.
• Strong coordination, problem‑solving, and stakeholder management skills.
• Good communication skills and ability to work in a fast‑paced environment