Executive, Sales Operations Trainer

Honda Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Honda Malaysia Sdn Bhd is seeking a Sales Operations Executive focused on training and developing nationwide dealer sales personnel. The role involves delivering effective training programs, updating learning resources, and collaborating with management to align with departmental goals.

The ideal candidate has a degree or diploma and at least two years in training delivery, preferably in hospitality, service or retail. English and Bahasa Melayu proficiency is essential.

Qualifications

• Degree or diploma in any discipline.
• Minimum 2 years of training delivery experience in hospitality, service, retail or related.
• Strong command of English and Bahasa Melayu, both written and spoken.

Responsibilities

• Train and coach nationwide dealers’ sales personnel knowledge and skill development to improve service level efficiency and customer satisfaction.
• Develop new training approaches and update learning resources to meet market needs.
• Review activity plans and contribute to section business plan using PDCA to maximize performance.

Skills

MS Office

Project Management

Training Delivery

English

Bahasa Melayu

Analytical Thinking

Multitasking

Self-motivation

Education

Bachelor's or Diploma

Tools

Microsoft Project

Job description

Train and/or coach and monitor nationwide dealers’ Sales personnel knowledge and skill development status through training programs to improve service level efficiency, productivity and operation effectiveness towards achieving and sustaining customer satisfaction.

Improves training effectiveness by developing new approaches and techniques; enhancing or updating available learning resources to ensure relevancy and meeting market need.

Perform review of own activity plan and assist in section business plan and strategy review through participating, contributing and providing analysis through Plan-Do-Check-Action (PDCA) activities to maximize performance to achieve section and departmental objectives.

Facilitate feedback to other division department and unit with regards to training needs, training opportunities, and training programs.

Effectively communicate and update relevant information on timely and periodically basis to both management and team members.

Manage project deliverables and resources to be in line with the departmental objectives.

Assist Section Head in overseeing operational activities to run in accordance to target set and align with departmental direction or policy.

Liaise with Department Head or Section Head to determine training needs and schedule training session.

Support, coach and guide co-worker on current task and activities, planning and execution and other key performance deliverables to attain higher job satisfaction among staff and to achieve section target.

Participate in special assignment or event organized and assigned when necessary.

SKILLS & KNOWLEDGE

High competence in Microsoft Office (Word, Excel, Power Point) and Project Management.

Effective Training skills with effective communication and interpersonal skills.

Good command of English & Bahasa Melayu, both written and spoken.

Good analytical skills and critical thinking skills.

Self-motivated able to work under pressure, multitask and self-initiative.

Fast learner and a self-starter.

EXPERIENCE / EDUCATION

Degree or diploma in any discipline.

Minimum 2 years of training delivery experience in hospitality, service, retail or related.

Work experience in any industry

A company desire to live your dreams, Honda Malaysia Sdn Bhd would like to meet with you. We are a newly established joint venture company, currently engaged in the business of manufacturing, assembling and distributing HONDA automobiles. In accordance with our continuous incentives to expand and establish Malaysia as our future regional production centre, we are presently inviting dynamic and high motivated individuals who have the passion to excel to join our progressive team, as:

What can I earn as a Sales Operations Executive