Executive, People Services

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 50,000 - 84,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an HR Operations professional to oversee end-to-end People Services activities at the Kelana Jaya HQ. You will manage recruitment administration, contracts, data management, onboarding, payroll-related changes, and reports while ensuring SLA adherence.

The role requires strong HR operations knowledge, excellent interpersonal and negotiation skills, and the ability to drive efficiency across multiple business units.

Qualifications

• Bachelor's degree in HR or equivalent.
• Minimum 2 years’ experience in People Operations.
• Based at Kelana Jaya HQ; able to work on-site.

Responsibilities

• Oversee day-to-day People Services operations and HR processes.
• Ensure data inputs and SLA-compliant documentation.
• Develop SOPs and drive process improvements across units.
• Coordinate payroll changes and employee record updates.

Skills

Employee data management

Interpersonal skills

Communication skills

Negotiation skills

Stakeholder management

HR operations

Recruitment administration

Payroll awareness

Education

Bachelor's degree in HR or equivalent

Job description

To oversee and support the end-to-end operations of People Services, ensuring efficient execution of HR processes across the business unit/function

• Provide day-to-day operational support such as recruitment administration, contract, letter preparation, data management of employees, movement, promotion, onboarding, benefits administration, payroll, PM, reports, and ad hoc requests.
• Ensure data inputs and compiling documents are within SLA.
• Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
• Ensure compliance with all legal and regulatory requirements related to the operations.
• Inform payroll & C&B on changes to employees’ record movements & resignation list.
• Practice standardized work methods to drive consistency and efficiency.
• Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.
• Lead and involve in projects for system enhancement or process alignment across all Business Units.
• Understand the full scope of tasks (100%) in each Business Unit.
• To drive completion timeline for requests and reports.
• Manage requests within SLA timeline.
• Respond effectively to business demand.
• Develop and update relevant SOP/Job Aids documentation for ongoing Operations usage.
• Oversee daily operations of People Services.
• Strong knowledge of Human Resources management principles and practices.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to manage operations across multiple business units effectively.
• Based in Headquarters with oversight of cross-functional HR activities.
• Bachelor's degree in HR or equivalent / any other relevant disciplines.
• Minimum 2 years’ related working experience in People Operations.
• Must be able to work in Kelana Jaya, The Ascent (HQ).
• Provide day-to-day operational support such as recruitment administration, contract, letter preparation, data management of employees, movement, promotion, onboarding, benefits administration, payroll, PM, reports, and ad hoc requests.
• Ensure data inputs and compiling documents are within SLA.
• Build and maintain strong relationships with key stakeholders and ensure effective communication and collaboration across the organization.
• Ensure compliance with all legal and regulatory requirements related to the operations.
• Inform payroll & C&B on changes to employees’ record movements & resignation list.
• Practice standardized work methods to drive consistency and efficiency.
• Drive process improvements and automation initiatives to increase operational efficiency and reduce costs.
• Lead and involve in projects for system enhancement or process alignment across all Business Units.
• Understand the full scope of tasks (100%) in each Business Unit.
• To drive completion timeline for requests and reports.
• Manage requests within SLA timeline.
• Respond effectively to business demand.
• Develop and update relevant SOP/Job Aids documentation for ongoing Operations usage.
• Oversee daily operations of People Services.