Executive / Officer, Property Management - CONTRACT

Selangor Dredging Berhad; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Job summary

Selangor Dredging Berhad (SDB) is seeking a Property Executive/Officer on a 2-year fixed-term contract to oversee day-to-day property management operations within our development in Malaysia. You will coordinate staff, manage service contractors, handle residents' queries, monitor facilities, and ensure compliance with SOPs while delivering excellent service.

Ideal candidates hold a Diploma or Degree in Property Management, speak Bahasa Malaysia and English, and have at least 3 years of relevant

Qualifications

• Diploma or Degree in Property Management or equivalent.
• Proficiency in Bahasa Malaysia and English; other languages are a plus.
• Knowledge of building by-laws, building and maintenance act, and strata title act.
• Technical knowledge or estate management skills are advantageous.
• Minimum 3 years of relevant experience in landed and high-rise developments.
• Excellent communication and interpersonal skills.
• Ability to manage workload, multitask, and work independently.
• Demonstrates team spirit.

Responsibilities

• Oversee operations flow by managing operational staff and service contractors in the development.
• Monitor provisions of works, facilities conditions, safety aspects and activities flow within the development.
• Address daily operational obstacles and implement strategies to improve efficiency.
• Promote facilities services and scheduled events to residents.
• Assist residents by providing customer services and liaising with relevant parties to enhance service performance.
• Attend to residents' complaints and queries and provide assistance at all times.
• Liaise with defect team and contractors to complete defect works at common areas on time to residents' satisfaction.
• Monitor defect status and document all correspondence in proper standard.
• Check the cleanliness of the common areas.
• Prepare correspondence to internal departments and external parties.
• Establish office administrative flow and filing system in compliance with SDB policy and SOP.
• Handle tender processes including sourcing quotations, negotiating terms and costs, and submitting for management approval.
• Conduct discussions or inspections with internal staff, contractors, consultants and service providers.
• Monitor overall service performance and implement improvements.
• Monitor collections, verify transactions, and prepare monthly submissions to Finance.
• Prepare operation reports for management evaluation and review.
• Ensure all residents' complaints are addressed and acted upon timely.
• Ensure operation flows adhere to SOPs and that admin and accounts documentation comply with SDB procedures.
• Ensure defect works at common areas are completed within 30 days and meet customer service expectations.

Skills

Property management

Communication

Education

Diploma/Degree in Property Management

Job description

Executive / Officer, Property Management - CONTRACT

Property Executive / Property Officer - 2 Years Fixed-Term Contract

RESPONSIBILITIES:

To assist to oversee operations flow by managing operational staff and service contractors in the development.

To monitor on provisions of works, facilities conditions, safety aspects and activities flow within the development

To address daily operational obstacles and implement strategies to improve on efficiency.

To promote facilities services and scheduled events to the residents.

To assist Residents in providing customer services and liaison with relevant parties to enhance service performance.

To attend to Residents' complaints and queries and provide assistance at all time.

To liaise with defect team and contractors to complete the defect works at common area on time and to the residents' satisfactory mean.

To monitor defect status and document all correspondence in proper standard.

To check on the cleanliness of the common area.

To prepare correspondence to internal departments and external parties.

To establish office administrative flow and filing system with compliance to SDB policy and SOP.

To handle contract tender include sourcing for quotation, negotiate on terms and cost and submit for management approval.

To conduct discussion or inspection with internal staff, contractors, consultants and service provider.

To monitor on overall service performance and implement measurements for improvement.

To monitor on collection, verify the accuracy of transactions in system, take corrective actions and prepare monthly collection for submission to finance department.

To prepare operation report on periodical basis for management evaluation and review.

To ensure all complaints from the Residents are attended and necessary action is taken on time.

To ensure operation flow adherence to Standard Operation Procedure.

To ensure admin and accounts documentations and procedural flows are adhered to SDB SOP.

To ensure all defect works at common are is completed within 30 days time frame and are compliance to SDB customer service cycle.

REQUIREMENTS:

Diploma or Degree in Property Management or equivalent.

Proficiency in writing and speaking of Bahasa Malaysia and English. Knowledge in other languages and dialects are an added advantage.

Knowledge in building by-laws, building and maintenance act and strata title act.

Technical knowledge or estate management skills will be an added advantage.

Minimum 3 years relevant working experience in landed and high-rise development.

Excellent communication and interpersonal skills.

Ability to manage workload effectively and multi-task.

Highly motivated, initiative and ability to work independently

Demonstrates team spirit

Selangor Dredging Berhad (SDB), a quality lifestyle property company,started off as a tin mining company back in the 60's. Listed on the Malaysian Stock Exchange since 1964, the company has since grown from strength to strength.

After diversifying into other areas of business, SDB is now focused on property activities - property management and leasing, hotel and most recently property development.

Our Brand Promise "Driving Excellence, Building Lifelong Relationships" sums up what we strive to do - driving excellence in terms of products and services to build a lifelong relationship with purchasers, tenants, hotel guests and all our stakeholders.

Selangor Dredging Berhad (SDB), a quality lifestyle property company,started off as a tin mining company back in the 60's. Listed on the Malaysian Stock Exchange since 1964, the company has since grown from strength to strength.

After diversifying into other areas of business, SDB is now focused on property activities - property management and leasing, hotel and most recently property development.

Our Brand Promise "Driving Excellence, Building Lifelong Relationships" sums up what we strive to do - driving excellence in terms of products and services to build a lifelong relationship with purchasers, tenants, hotel guests and all our stakeholders.