Senior Analyst (Senior Associate) —Operations

ZALORA Group; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading online fashion platform in Malaysia is looking for an experienced Project Manager to coordinate high-impact projects across Southeast Asia. The ideal candidate will have a Bachelor's degree in a quantitative field and over 3 years of experience in project management. Responsibilities include stakeholder management, program delivery, and identifying automation opportunities. Excellent communication skills in English are necessary, and familiarity with tools like Google Sheets and Excel is preferred. Join us to drive operational improvements and enhance customer experiences.

Qualifications

• 3+ years in project/program management or consulting.
• Excellent written and spoken English.
• Good with numbers and Boolean logic.

Responsibilities

• Lead cross venture, high-impact projects.
• Define work plans and track progress.
• Produce KPI reports and actionable recommendations.

Skills

Project coordination

Stakeholder management

Analytical skills

Communication

Automation identification

Education

Bachelor’s degree in Business, Engineering, or another quantitative field

Tools

Google Sheets

Excel

Job description

About The Team

ZALORA Operations drives continuous improvement in delivery and returns to achieve fastest times and a seamless customer experience across Southeast Asia. Join us and be part of an integral team at the forefront, working on multiple strategic, high-impact projects across SEA.

What You’ll Do

• Coordinate projects: Lead cross venture, high impact projects; align stakeholders and ensure consistent execution across countries.
• Program delivery: Define work plans, timelines, governance, and resource needs, track progress and manage risks to deliver on scope and schedule.
• Stakeholder management: Act as the bridge between business and technical teams; manage stakeholders across countries and backgrounds.
• Automation: Identify automation opportunities to scale processes and reduce time spent on manual tasks.
• Business case: Prepare business case with in-depth data and risk analysis to assess project feasibility.
• Data & analysis: Produce KPI reports, root cause analyses, and actionable recommendations.
• Standardization: Support standardization of data models and reporting across all ventures.

Minimum Requirements

• Education: Bachelor’s degree in Business, Engineering, or another quantitative field.
• Experience: 3+ years in project/program management or consulting; experience in ecommerce, logistics, or tech preferred.
• Communication: Excellent written and spoken English; strong stakeholder and cross-cultural communication skills.
• Analytical skills: Good with numbers and Boolean logic.
• Tools: Advanced Google Sheets/Excel.

Desired Skills (Not Necessary, But Will Be a Plus)

• Domain experience: Operational process improvement experience in logistics.
• BI: Familiarity with Business Intelligence packages (i.e. Tableau, Looker).
• SQL: Ability to write SQL queries and output into Excel through Macros.
• AI: Experience in building prompts and troubleshooting outputs.

The ZALORA Story

ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.