Executive, IT Support

Mahkota Medical Centre Sdn Bhd; Malacca City; On-site; MYR 33,000 - 60,000; Full time

Job summary

Mahkota Medical Centre Sdn Bhd in Malacca is seeking an Information Technology Executive to provide front-line technical support across the organization. You will resolve hardware, software, and network issues and ensure users can continue to work without disruption.

The role involves logging incidents, creating and tracking tickets, assisting with system updates, and coordinating with procurement to order the right hardware and software.

Qualifications

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or equivalent.
• Minimum 1 year of working experience in IT support or related fields, preferably in healthcare.
• Familiarity with ITIL framework and IT Service Desk operations is preferred.
• Ability to work extra hours especially during project implementation, company events and on Saturday rotation schedule.
• Effective people and good team player, ability to communicate and work with all levels of staff across organization.

Responsibilities

• Troubleshoot and resolve hardware, software, and network issues.
• Assist with system updates, patches, and upgrades to ensure security and performance.
• Maintain a centralized IT asset inventory using tools such as ManageEngine.
• Log and categorize incidents received through phone, email, chat, or self-service portal.
• Create and track support tickets with clear, accurate updates.
• Install and configure hardware (desktops, laptops, printers) and software (applications, operating systems) for users.
• Manage service request, IT incident management, problem management and change management.
• Provide first level technical support locally or remotely.
• Collaborate with the procurement team to ensure the correct hardware and software are ordered in line with organizational needs.

Skills

IT support

ITIL familiarity

Communication

Team player

Education

Diploma/Bachelor's in CS/IT

Tools

ManageEngine

Job description

The IT personnel is responsible for providing front-line technical support for all IT-related issues across the organization. As the first point of contact, the analyst resolves hardware, software, and network issues and ensures users can continue to work without disruption.

Key responsibilities

Troubleshoot and resolve hardware, software, and network issues.

Assist with system updates, patches, and upgrades to ensure security and performance.

Maintain a centralized IT asset inventory using tools such as ManageEngine.

Log and categorize incidents received through phone, email, chat, or self-service portal.

Create and track support tickets with clear, accurate updates.

Install and configure hardware (desktops, laptops, printers) and software (applications, operating systems) for users.

Manage service request, IT incident management, problem management and change management.

Provide first level technical support locally or remotely.

Collaborate with the procurement team to ensure the correct hardware and software are ordered in line with organizational needs.

Qualifications and Requirements

Diploma or Bachelor's Degree in Computer Science, Information Technology, or equivalent.

Minimum 1 year of working experience in IT support or related fields, preferable in healthcare industry.

Familiarity with ITIL framework and IT Service Desk operations is preferred.

Ability to work extra working hours especially during project implementation, company events and on Saturday rotation schedule.

Effective people and good team player, ability to communicate and work with all levels of staff across organization & Independent and able to work well with others.

Founded in 1994, Mahkota Medical Centre (Mahkota) is one of the largest and most comprehensive tertiary private hospitals in South Malaysia. The hospital offers state-of-the-art diagnostic, therapeutic and quality medical services. It is one of the most comprehensive hospitals focusing on medical sub-specialties with high surgical workloads. Licensed with 305 beds in eight wards and housing over 120 practising consultants across a wide range of medical and surgical disciplines, it is supported by a dedicated team of management, doctors and allied healthcare staff.

Mahkota Medical Centre is a top medical tourism destination in Malaysia and an elite member of the Malaysian Healthcare Travel Council serving some 100,000 foreign patients annually. It is the first private hospital in Melaka to become Joint Commission International (JCI)-accredited, in addition to earning the 5th edition Malaysian Society for Quality in Health (MSQH) accreditation. Mahkota is the flagship hospital of Health Management International Pte Ltd (HMI Group) with more than 25 years track record.

For more information on Mahkota Medical Centre, please visit http://www.mahkotamedical.com

Founded in 1994, Mahkota Medical Centre (Mahkota) is one of the largest and most comprehensive tertiary private hospitals in South Malaysia. The hospital offers state-of-the-art diagnostic, therapeutic and quality medical services. It is one of the most comprehensive hospitals focusing on medical sub-specialties with high surgical workloads. Licensed with 305 beds in eight wards and housing over 120 practising consultants across a wide range of medical and surgical disciplines, it is supported by a dedicated team of management, doctors and allied healthcare staff.

Mahkota Medical Centre is a top medical tourism destination in Malaysia and an elite member of the Malaysian Healthcare Travel Council serving some 100,000 foreign patients annually. It is the first private hospital in Melaka to become Joint Commission International (JCI)-accredited, in addition to earning the 5th edition Malaysian Society for Quality in Health (MSQH) accreditation. Mahkota is the flagship hospital of Health Management International Pte Ltd (HMI Group) with more than 25 years track record.

For more information on Mahkota Medical Centre, please visit http://www.mahkotamedical.com

What can I earn as an Information Technology Executive