Executive, IT (Operations & Support)

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 48,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking an Executive, IT Operations & Support in Kuala Lumpur to help maintain the company’s IT infrastructure and provide frontline support to employees. In this full-time role, you will manage assets, handle helpdesk tasks, and assist with network and systems maintenance to ensure smooth everyday operations.

The ideal candidate holds a bachelor’s degree in IT-related fields, at least two years in IT operations or support, and demonstrates strong troubleshooting,

Qualifications

• Bachelor’s degree in IT, CS or a related field.
• Minimum 2 years in IT operations or IT support.
• Strong troubleshooting, network and IT security fundamentals.
• Good communication and ability to liaise with users at all levels.
• Experience designing or optimizing SharePoint workflows is a plus.

Responsibilities

• Asset management: track, update and manage company assets and data for finance.
• Helpdesk & 1st level support: provide technical assistance for desktops, apps, and systems.
• Network and infrastructure support: diagnose issues and implement solutions to maintain operations.

Skills

Troubleshooting

Network administration

IT security

Communication

Stakeholder liaison

Education

Bachelor's degree in Information Technology or Computer Science

Tools

SharePoint

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join the dynamic IT team as an Executive, IT Operations & Support. In this full-time position based in Kuala Lumpur, you will play a crucial role in ensuring the smooth and efficient running of the company's IT infrastructure and supporting our employees.

Job Responsibilities:

• 1) Asset management

  Work with disposition and acquisition of current company asset.

  Responsible to maintain & manage the asset information to make sure it is updated and in order.

  Participate actively in acquiring new asset and to ensure due diligence is carried out.

  Provide accurate data to finance department for internal charge back matters.

  Keeping records of company asset.

  To process notebook request for new joiner, current and resigned employees.

• 2) Helpdesk & 1st level support & troubleshooting

  Responsible in providing technical assistance and support related to desktop, application system or software.

  To compile documentation and related report for support ticket.

  To maintain and administer settings and configuration of desktop, system and applications.

• 4) Network and infrastructure support & maintenance

  Respond to queries, run diagnostic programs, isolate problems and determine and implement solution.

  Understand system functional for end user & admin function.

Job Requirements:

• Bachelor's degree in computer science, information systems, information technology, or computer engineering.
• Minimum 2 years of experience in an IT operations or support role, ideally in a fast-paced, corporate environment.
• Strong technical skills in hardware and software troubleshooting, network administration, and IT security best practices.
• Excellent problem-solving and analytical skills, with the ability to think critically and devise innovative solutions.
• Good communication and interpersonal skills to effectively liaise with users and stakeholders at all levels.
• Experience in designing, developing, and optimizing SharePoint solutions, such as workflows, web parts, forms, reports, and dashboards, using SharePoint Designer or other related tools.
• Relevant tertiary qualifications in Information Technology, Computer Science or a related field.