Executive, International Patient Centre

Sunway Medical Centre Penang; Seberang Perai; On-site; MYR 30,000 - 60,000; Full time

Job summary

Sunway Medical Centre Penang is seeking an experienced international patient services coordinator to greet, assist and coordinate care for inbound patients. You will respond to inquiries, arrange transport and lodging, manage registrations, and liaise with partners, insurers, and clinical staff to ensure a seamless patient journey.

The role requires excellent multilingual communication, cultural sensitivity, and teamwork to support patients from diverse backgrounds throughout their healthcare

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, or related field.
• Minimum of one year of experience in international patient services or related healthcare environment.
• Proficient in English, Mandarin, and Bahasa Melayu; additional languages a plus.
• Service-oriented, empathetic and culturally sensitive with strong communication skills.
• Able to interact with patients and families from diverse cultural backgrounds.

Responsibilities

• Serve as primary liaison for international patients across care continuum.
• Respond promptly to enquiries via WhatsApp, email, phone, and walk-ins.
• Greet international patients and direct to appropriate centres or clinics.
• Coordinate patient appointments, admissions, and related services.
• Arrange airport transfers, hotels, visas, and accommodation.
• Maintain accurate records of enquiries, referrals and registrations.
• Coordinate visa extensions with authorities.
• Assist with medical evacuation and repatriation requests.
• Build relationships with referral partners to support international patient services.

Skills

Interpersonal skills

Customer service

Multilingual

English

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Job description

Serve as the primary liaison for international patients and attend to their healthcare-related needs.

Respond promptly and professionally to patient enquiries received via WhatsApp, email, telephone, and walk-in visits.

Meet and greet international patients upon arrival and guide them to the appropriate Centres of Excellence, clinical services, or consultants' clinics.

Ensure a positive and seamless patient experience throughout the patient's healthcare journey.

Administrative & Operational Support

Coordinate and facilitate patient appointments, admissions, and related healthcare services.

Maintain accurate records of patient enquiries, referrals, and registrations.

Ensure all required health screening registration documents are obtained prior to patient arrival.

Arrange airport transfers, hotel accommodation, ambulance services, and other transportation requirements.

Coordinate accommodation bookings for patients and their accompanying family members.

Facilitate visa extension applications and submissions to the relevant immigration authorities.

Insurance & Medical Assistance

Follow up with the Business Office on Guarantee Letters (GL) with insurance providers and Third-Party Administrators (TPAs) during patient admission and discharge processes.

Coordinate and facilitate medical evacuation and repatriation requests.

Partner & Stakeholder Management

Work closely with medical tourism partners, referral agents, and internal stakeholders to ensure smooth patient coordination.

Build and maintain strong relationships with referral partners to support the growth of international patient services.

Other Duties

Perform any other duties and responsibilities assigned by Superior or Management from time to time.

Job Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Marketing, or a related field, or an equivalent qualification.

Minimum of one (1) year of experience in international patient services, medical tourism, hospital operations, or a related healthcare environment is preferred.

Proficient in English, Mandarin, and Bahasa Melayu (spoken and written). Fluency in additional languages such as Bahasa Indonesia, Khmer, or Burmese will be an added advantage. Proficiency in both spoken and written Mandarin is highly preferred to effectively communicate with Mandarin-speaking clients.

Service-oriented, empathetic, and culturally sensitive, with the ability to interact effectively with patients and families from diverse cultural backgrounds.

Possess strong interpersonal, communication, and customer service skills, with the ability to build rapport and work collaboratively with internal and external stakeholders.

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.