Medical Travel Manager

AXEL Health Group; Ipoh; On-site; MYR 180,000 - 280,000; Full time

Job summary

AXEL Health Group is seeking a Medical Travel Manager to oversee medical tourism programs across Asia. You will lead an international patient concierge team, coordinate logistics, and work with hospital partners to schedule treatments and provide cost estimates.

Fluent English and regional language skills are preferred for communication with regional markets. The role involves managing partnerships with insurers, travel facilitators, and government bodies, ensuring regulatory compliance, and

Qualifications

• Must have prior experience in this position.
• Bachelor’s degree in Healthcare Administration, Hospitality/Tourism Management, Business Administration, International Relations, or related field.
• Deep understanding of the Malaysian healthcare ecosystem, private hospital networks, and MHTC frameworks is a strong advantage.

Responsibilities

• Lead and manage the international patient concierge team for a seamless experience from pre-arrival to post-treatment.
• Oversee end-to-end logistics for medical travelers including visa assistance, transfers, accommodation, translation, and local travel.
• Coordinate with clinical teams and hospital partners to facilitate second opinions, cost estimates, and treatment scheduling.
• Act as escalation point for patient grievances, bottlenecks, or emergencies.
• Identify and maintain strategic alliances with international insurers, healthcare facilitators, corporate clients, and foreign embassies.
• Collaborate with government bodies on national medical tourism initiatives.
• Develop and implement marketing strategies to promote Asia as a premier medical travel destination for target markets.

Skills

Fluent English

Crisis management

Problem solving

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Salesforce

HubSpot

Microsoft Office

Job description

The Medical Travel Manager will be responsible for overseeing, developing, and executing the company’s medical tourism and international patient programs in Asia. This role combines strategic business development, partnership management (with hospitals, insurers, and travel agencies), and the end-to-end operational management of international patients seeking healthcare services in Asia.

Key Responsibilities:

Operational & Patient Experience Management:

• Lead and manage the international patient concierge team to ensure a seamless, world-class experience from pre-arrival to post-treatment.
• Oversee the end-to-end logistics for medical travelers, including medical visa assistance, airport transfers, accommodation, translation services, and local travel logistics.
• Coordinate closely with clinical teams, hospital partners, and physicians to facilitate medical second opinions, cost estimations, and treatment scheduling.
• Act as the primary escalation point for any patient grievances, logistical bottlenecks, or emergencies.

Strategic Partnership & Business Development:

• Identify, build, and maintain strategic alliances with international insurance providers, healthcare facilitators, corporate clients, and foreign embassies.
• Collaborate with government bodies to leverage national medical tourism initiatives.
• Develop and implement marketing strategies (B2B and B2C) to promote Asia as a premier medical travel destination for target markets (e.g., Indonesia, China, Middle East, Indochina).

Compliance, Quality & Financial Management:

• Ensure all medical travel processes comply with healthcare regulations (Ministry of Health Malaysia), personal data protection laws (PDPA), and international healthcare standards.
• Manage the budget for the Medical Travel department, ensuring cost-efficiency while maintaining high-quality service.
• Oversee financial transactions, billing transparency, and international insurance claims processing for patients.

Job Requirements:

Education & Experience:

• Must have prior experience in this position.
• Bachelor’s Degree in Healthcare Administration, Hospitality/Tourism Management, Business Administration, International Relations, or a related field.
• Deep understanding of the Malaysian healthcare ecosystem, private hospital networks, and MHTC frameworks is a strong advantage.

Skills & Competencies

• Language Proficiency: Fluency in English (written and spoken) is mandatory. Ability to speak Bahasa Malaysia, Mandarin, or Bahasa Indonesia is highly preferred to communicate with regional patient markets.
• Problem-Solving: Strong crisis management and problem-solving skills under pressure.
• Tech-Savviness: Proficiency in CRM software (e.g., Salesforce, HubSpot), and Microsoft Office.

Join us and be a part of the journey to shape the future of healthcare!