Front Desk Staff / Receptionist

Precision Communication Technology; Selangor; On-site; MYR 28,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a Front Desk Staff to be the first point of contact for visitors, clients, and staff, delivering courteous service and supporting daily administrative tasks.

The role handles visitor management, mail and courier coordination, meeting room bookings, and basic HR support, requiring SPM or Diploma and 1–2 years in similar roles, with English and Bahasa Malaysia communication.

Qualifications

• Education: SPM or Diploma in Secretarial Studies, Business Administration, Hospitality, or related field.
• 1–2 years of front desk, customer service, or administrative support experience.
• Proficiency in English and Bahasa Malaysia; Mandarin or other languages a plus.

Responsibilities

• Greet visitors and direct them to appropriate departments.
• Manage visitor logs and issue guest badges.
• Handle incoming calls and route inquiries.
• Receive, sort and distribute daily mail and packages.
• Coordinate outgoing mail and courier logistics.
• Monitor and maintain office supplies and pantry items.
• Assist scheduling interviews and meetings; book boardrooms.
• Ensure reception and meeting rooms are tidy.
• Support HR and admin tasks such as filing and data entry.

Skills

English communication

Bahasa Malaysia communication

Interpersonal skills

Time management

Customer service orientation

Education

SPM / Diploma in Secretarial Studies

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

JOB TITLE: Front Desk Staff / Receptionist

JOB PURPOSE

The Front Desk Staff serves as the primary point of contact for visitors, clients, and employees. This role is responsible for delivering exceptional customer service, managing front office communications, directing inquiries, and supporting daily administrative and logistical operations.

KEY RESPONSIBILITIES

1. Front Desk & Visitor Management

• Greet visitors, clients, and candidates warmly and direct them to the appropriate department or person.
• Maintain a secure and organized reception area by managing visitor logs and issuing guest badges.
• Handle incoming calls, answer general inquiries, and route calls to the correct team members promptly.

2. Administrative & Mail Support

• Receive, sort, and distribute daily mail, packages, and courier deliveries.
• Coordinate outgoing mail and logistics with courier services.
• Monitor, order, and maintain inventory for office supplies, stationery, and pantry items.

3. Coordination & Logistics Support

• Assist HR and department leads with scheduling interviews, meetings, and boardroom bookings.
• Oversee the cleanliness and tidiness of reception, meeting rooms, and pantry areas.
• Support general HR and administrative tasks, such as filing documentation and data entry.

REQUIREMENTS & QUALIFICATIONS

Education

Education: SPM / Diploma in Secretarial Studies, Business Administration, Hospitality, or a related field.

Experience

Experience: 1–2 years of experience in front desk, customer service, or administrative support roles.

Key Skills

• Excellent verbal and written communication skills in English and Bahasa Malaysia (Mandarin/other languages a plus).
• Proficiency in basic software tools, Microsoft Office
• Strong interpersonal, organizational, and time-management skills.
• Professional demeanor and strong customer service orientation.