Executive, Delivery & Installation

Chin Hin Group; Malaysia; On-site; MYR 40,000 - 78,000; Full time

Job summary

Chin Hin Group is seeking a responsible Logistics Coordinator to oversee end-to-end order fulfilment from order placement to installation at customer sites in Klang Valley. You will plan, coordinate, and ensure smooth operations across departments to achieve timely deliveries and seamless customer experiences.

Key duties include coordinating loading, scheduling for subcontractors and installers, monitoring on-site progress, maintaining schedules, and guiding documentation and claims.

Qualifications

• Experience in logistics or scheduling is expected.
• Excellent communication and coordination skills are essential.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Delivery & loading coordination: ensure goods are loaded correctly and monitor transporter departures.
• Scheduling & planning: manage daily schedules for subcontractors, installers, transporters, and in-house teams.
• On-site monitoring & support: track installation progress and arrange floor coverings prior to installation.
• Team coordination & compliance: organize meetings with subcontractors, installers, and service teams.
• Claims & documentation: guide on claims, verify documents, and keep records updated.

Skills

Scheduling

Coordination

Communication

Customer relations

Job description

Responsible for overseeing end-to-end order fulfilment from order placement to final installation at the retail or customer site. This role involves planning, coordinating, and ensuring smooth operations across multiple departments to achieve timely and accurate deliveries. The key responsibilityis to ensure efficient scheduling, communication, and resolution of any delivery or installation issues, ensuring a seamless experience for dealers, customers, and sites.

Job Responsibilities

1. Delivery & Loading Coordination

• Ensure goods are properly loaded in the correct manner and quantity.
• Coordinate and monitor transporter departures from the factory.
• Maintain and update transporter schedules with progress and completion status.
• Inform sales consultants and installers of any shortages.
• Follow up with detailers, purchasers, and production planners to resolve issues.
• Share updated schedules with relevant parties through appropriate communication channels.

3. Scheduling & Planning

• Plan and manage daily job schedules for subcontractors, installers, transporters, and in-house service teams.
• Schedule SRCF/job order appointments promptly based on target completion dates.
• Provide regular updates on the status of touch-up work.

4. On-Site Monitoring & Support

• Monitor arrival times at job sites and update schedules accordingly.
• Arrange floor coverings at sites prior to installation.
• Track installation progress to ensure adherence to the planned schedule.

5. Team Coordination & Compliance

• Organize and coordinate meetings with subcontractors, installers, and service teams.
• Ensure all teams comply with company rules, processes, and scheduling guidelines.

6. Claims & Documentation

• Guide subcontractors and service teams on claim submissions.
• Verify required documentation and prepare accurate claim summaries for both local and outstation work.
• Keep all schedules and records accurate and up to date.

Job Requirements

• Effectively communicate and build strong relationships with customers, transporters & installers.
• Strong in scheduling and co-ordination skills.
• Familiar with Klang Valley route.
• Excellent interpersonal & verbal communication skills.
• Able to work under pressure, independently and with the team.