Executive, Customer Service & CRM

Radiant Code; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

Radiant Code in Malaysia seeks a CRM & Customer Service Executive to nurture customer relationships across chat, email, and phone. You will execute CRM strategies and support the full lifecycle from inquiry to post-purchase assistance.

Ideal candidates have a high school diploma, proven customer service experience, and strong communication. You will thrive in a fast-paced food & beverage environment and help ensure a positive customer experience across channels.

Qualifications

• High school diploma or equivalent; CS qualification is a plus.
• Proven experience in customer service, preferably in food & beverage.
• Excellent communication and interpersonal skills; detail-oriented.

Responsibilities

• Plan and execute chat flows to drive sales and repeat purchases.
• Train and improve AI chatbot responses to enhance engagement.
• Respond promptly to customer inquiries via chat and phone.
• Assist customers with placing orders, tracking shipments, and updates.
• Handle returns and refunds, issuing instructions and processing refunds.
• Resolve customer complaints across chat, email, and calls.
• Maintain accurate stock levels in the system and monitor inventory.
• Monitor inventory to prevent stockouts and overstock situations.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

This is a CRM & Customer Service Executive position within a growing E-Commerce team. You will manage customer relationships through multiple channels, execute CRM strategies, and support the full customer lifecycle from inquiry to post-purchase support.

Key responsibilities

• Plan and execute chat flows to draw customers for sales and repeat purchase
• Train and improve AI chatbot responses to enhance customer engagement and support
• Provide timely responses to customer inquiries via chat, ensuring a positive customer experience
• Help customers with placing orders, tracking shipments, and providing updates as needed
• Manage the entire returns and refunds process, including issuing return instructions, processing refunds, and ensuring customer satisfaction
• Address and resolve customer complaints via chat, email and phone calls
• Regularly update inventory levels in the system to reflect current stock availability and ensure accurate stock counts
• Continuously monitor stock levels to ensure optimal inventory levels are maintained and prevent stockouts or overstock situations

About you

• High school diploma or equivalent; additional education or certification in customer service is a plus
• Proven experience in a customer service role, preferably in the food & beverage industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to handle multiple tasks and work in a fast-paced environment
• Positive attitude and a strong commitment to customer satisfaction