E-commerce Customer Service Executive/ Senior Executive

10 10 Market Sdn Bhd; Selangor; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Casual dress code

Job summary

10 10 Market Sdn Bhd is hiring an E-commerce Customer Service Executive/Senior Executive to join our team in Malaysia. You will respond to customer inquiries via chat and messages, process orders, and manage after-sales issues while assisting with daily operations.

We value friendly, proactive communicators who are comfortable in Malay and English; Mandarin is a plus. Computer literacy and fast typing are essential, and sales experience is encouraged.

Qualifications

• Must communicate in Malay and English with ease.
• Experience in e-commerce customer service or admin is preferred.
• Positive, proactive attitude and good interpersonal skills.

Responsibilities

• Reply to customer inquiries via chat/messages.
• Process orders and handle after-sales issues.
• Assist with daily operational tasks.

Skills

Communication skills

Malay & English fluency

Typing speed

Sales experience

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

E-commerce Customer Service Executive/ Senior Executive

We are looking for a friendly and proactive E-commerce Customer Service & Assistant to join our team.

Key responsibilities

Reply to customer inquiries via chat/messages

Process orders and handle after-sales issues

Assist with daily operational tasks

About you

Able to communicate in Malay and English

Computer literate and able to type efficiently

Outgoing personality with good communication skills

Experience in e-commerce customer service or administrative work is preferred

Sales experience is highly encouraged

Mandarin-speaking will be a plus

Free and comfortable dress code (no uniform)

Friendly and supportive working environment