Call Centre Executive / Senior Executive (Customer Service)

Alliance Medinet (M) Sdn Bhd; Petaling Jaya; Presencial; MYR 33 000 - 60 000; Tempo integral

Resumo da oferta

Alliance Medinet (M) Sdn Bhd in Malaysia is seeking a Customer Service Executive to join our contact centre team. You will engage with patients, healthcare partners and clients with a smile, delivering accurate information and resolving issues.

As the first point of contact, you will handle inquiries related to healthcare benefits, eligibility, and claims, navigate our platforms, and escalate complex cases when needed. Night shifts may be required depending on shifts.

Qualificações

• At least 1 year of experience in a call/contact centre.
• Strong customer service and active listening skills.
• Excellent communication skills and good overall computer proficiency.
• Able to work under pressure with accuracy and attention to detail.

Responsabilidades

• Serve as the first point of contact for all customer and member enquiries.
• Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.
• Assist callers in navigating our platforms, applications, and website to access available services.
• Issue emergency Letters of Guarantee (LOG) and record necessary details in the system.
• Update customer records promptly and accurately in the system.
• Handle complaints and complex enquiries professionally, escalating where necessary to ensure timely resolution.
• Support the Contact Centre Team Leader and Management with any other assigned duties.

Conhecimentos

Customer service

Active listening

Communication skills

Computer proficiency

Descrição da oferta de emprego

We are a team of customer-centric people believing that experience is everything. We offer the opportunity to drive impact and purpose in creating positive customer experiences in a setting that is geared to improve patient/customer experience and outcome.

Being the primary point of contact for our patients, healthcare partners and clients, you take pride to be in a crucial role to engage in meaningful interactions with our callers with a 'smile' in your voice and display of effective problem-solving skills.

To succeed in this role, you must be passionate about delivering excellence in customer experience with a strong desire to learn. Be part of our talent community today, seize this opportunity to work with a team of experienced mentors who will guide and support your professional growth.

How you will make an impact

Serve as the first point of contact for all customer and member enquiries.

Provide accurate and timely responses to queries related to healthcare or employee benefits, eligibility, and claims.

Assist callers in navigating our platforms, applications, and website to access available services.

Issue emergency Letters of Guarantee (LOG) and record necessary details in the system.

Update customer records promptly and accurately in the system.

Handle complaints and complex enquiries professionally, escalating where necessary to ensure timely resolution.

Support the Contact Centre Team Leader and Management with any other assigned duties.

Skills and Experience

At least 1 year of experience in a call/contact centre, preferably in a healthcare or insurance environment.

Strong customer service and active listening skills, with the ability to handle high call volumes professionally.

Excellent communication skills and good overall computer proficiency to navigate multiple systems.

Able to work under pressure with accuracy and attention to detail.

Experience handling complaints and escalations is an advantage.

Willingness to work rotating shifts, including weekends and public holidays.

Ability to commit to the night shift is a plus.

To know more about our organisation, visit us at https://alliancehealthcare.com.sg/

Alliance is a future-oriented healthcare brand. Since our founding in 1994, we have moved beyond the traditional healthcare model, harnessing technology to provide a comprehensive suite of services. We believe everyone is entitled to a healthy life and you deserve a personalised, safe, and dignified health journey. As we understand the importance of shifting care delivery from institutions to community, our healthcare solutions prioritise accessibility, efficiency, and personalisation.

Alliance is a future-oriented healthcare brand. Since our founding in 1994, we have moved beyond the traditional healthcare model, harnessing technology to provide a comprehensive suite of services. We believe everyone is entitled to a healthy life and you deserve a personalised, safe, and dignified health journey. As we understand the importance of shifting care delivery from institutions to community, our healthcare solutions prioritise accessibility, efficiency, and personalisation.

What can I earn as a Customer Service Executive