EXECUTIVE, CUSTOMER RELATIONS

S P Setia; Selangor; On-site; MYR 33,000 - 58,000; Full time

Job summary

Jora Malaysia is seeking a dedicated customer service professional to handle enquiries, feedback, and complaints in line with our service standards. You will coordinate with internal teams to investigate and resolve issues, ensuring timely follow-up on defect rectification matters.

In this role, you will build strong relationships with customers, local authorities, and external parties to boost satisfaction and loyalty, while supporting customer relations programmes and reporting on progress to

Qualifications

• Diploma/Advanced Diploma/Bachelor's Degree in a related field.
• 1–3 years in Customer Service or related roles.
• Knowledge of building defects or estate management is a plus.
• Proficient with Microsoft Office; IFCA experience preferred.

Responsibilities

• Attend to customer enquiries, feedback, and complaints promptly and professionally.
• Coordinate with internal teams to investigate, resolve, and follow up on concerns and defect rectification.
• Build and maintain positive relationships with customers, local authorities, and external parties.
• Support customer relations programmes and activities to ensure a positive customer experience.
• Prepare and submit regular reports on customer feedback, complaints, and defect rectification progress.
• Maintain accurate records of customer interactions, cases, and resolutions.
• Ensure compliance with company policies, quality standards, and procedures.
• Perform administrative duties including data entry, filing, correspondence, and updating customer information.
• Support continuous improvement by providing feedback and recommendations.
• Undertake any other duties assigned by Management.

Skills

Problem solving

Analytical skills

Customer focus

Teamwork

Independent work

Education

Diploma/Advanced Diploma/Bachelor's degree in Business Studies, Public Relations, Customer Service, Estate Management or related field

Tools

Microsoft Office

IFCA

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To attend to customer enquiries, feedback, and complaints promptly and professionally in accordance with company service standards.

To coordinate with internal teams and relevant stakeholders to investigate, resolve, and follow up on customer concerns and defect rectification matters.

To build and maintain positive relationships with customers, local authorities, and external parties to enhance customer satisfaction and loyalty.

To support customer relations programmes and activities, ensuring a positive customer experience throughout the customer journey.

To prepare and submit regular reports on customer feedback, complaints, and defect rectification progress to management.

To maintain accurate records and documentation of customer interactions, cases, and resolutions.

To ensure compliance with company policies, quality standards, and established procedures.

To perform administrative duties, including data entry, filing, correspondence, and updating customer information in relevant systems.

To support continuous improvement initiatives by providing feedback and recommendations to enhance customer service quality.

To undertake any other duties and responsibilities as assigned by Management from time to time.

Requirements

Diploma, Advanced Diploma, or Bachelor's Degree in Business Studies, Public Relations, Customer Service, Estate Management, or a related field.

Minimum 1 to 3 years of working experience in Customer Service, Customer Relations, or a similar role, preferably within the property development industry.

Good problem-solving and analytical skills with a customer-focused mindset.

Ability to work independently and collaboratively in a team environment.

Basic knowledge of building defects, defect rectification processes, or estate management practices is an added advantage.

Proficient in Microsoft Office applications; experience with IFCA or related systems is preferred.