EXECUTIVE - CUSTOMER SERVICE

Indah Water Konsortium Sdn Bhd; Kuala Terengganu; On-site; MYR 45,000 - 71,000; Full time

Job summary

Indah Water Konsortium Sdn Bhd is seeking a customer service professional to handle enquiries, including billing and service requests, and to maintain courteous client correspondence. The role involves updating customer profiles and generating regular reports to monitor unresolved enquiries.

The ideal candidate holds a relevant bachelor’s degree and has at least four years of experience, with strong Bahasa Malaysia and English skills.

Qualifications

• Bachelor’s degree in Communications, Marketing, Public Relations, Business Management or Customer Service from a recognised University.
• Possess at least 4 years’ experience in customer service.
• Good interpersonal and communication skills.
• Good command of both written and spoken Bahasa Malaysia and English.

Responsibilities

• Attend to all enquiries including billing and service requests, performing receipting tasks and handling customer’s correspondence in a courteous and effective manner.
• Update customer profiles and produce regular reports for review and monitoring of unresolved enquiries.

Skills

Bahasa Malaysia (Malay)

English

Education

Bachelor’s Degree in Communications, Marketing, Public Relations, Business Management or Customer Service

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

To be responsible for attending to all enquiries including billing and service requests, performing receipting tasks and handling customer’s correspondence in a courteous and effective manner.

Update customer profiles and produce regular reports for review and monitoring of unresolved enquiries.

Requirements:

Bachelor’s Degree in Communications, Marketing, Public Relations, Business Management or Customer Service from a recognised University.

Possess at least 4 years’ experience in customer service.

Good interpersonal and communication skills.

Good command of both written and spoken Bahasa Malaysia and English.