Customer Relations Executive (Property)

Eco World; Kuala Lumpur; On-site; MYR 56,000 - 78,000; Full time

Benefits offered by this job

Medical and insurance coverage

Learning and development opportunities

Team events and activities

Competitive compensation

Performance-based bonuses

Job summary

Eco World Malaysia is seeking a Customer Service Operations professional to administer the defect rectification process, oversee service delivery, and ensure alignment with Eco World Class standards.

You will collaborate across departments, coordinate teams, document outcomes, and drive continuous service improvements, with learning and development opportunities in a structured environment.

Qualifications

• Degree or diploma in business studies, administration, management or equivalent.
• Minimum 2 years’ experience in customer service/hospitality field.

Responsibilities

• Support the customer service operations with defect works completion.
• Ensure smooth operational flow across developments via efficient task execution.
• Collaborate with internal departments and contractors to complete defect works on time.
• Address customer feedback professionally and propose solutions aligned with service standards.
• Follow up to ensure prompt closure of complaints.
• Review complaint trends and support continuous service improvement initiatives.
• Identify recurring concerns and recommend process improvements for better service quality.
• Coordinate and delegate tasks to maintain consistent service delivery.
• Assist in compiling reports to help managers evaluate operational efficiency.
• Participate in training and reviews to maintain service standards.
• Coordinate with maintenance and security teams to meet operational standards.
• Liaise with system vendors to review functionality and address setbacks proactively.
• Prepare and follow up on defect management documentation and reports.

Skills

Customer service

Team coordination

Communication

Education

Degree/Diploma in Business Studies, Administration, Management, or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Administer the vacant possession process, oversee defect rectifications, manage customer feedback, and ensure services are delivered in line with Eco World Class standards.

Why Join Us?

• Be part of a leading public listed property developer with a strong operational track record and long-term stability.
• Contribute to work that has real, on-the-ground impact across the business.
• Work in a structured environment where cross-functional collaboration is part of how things get done.
• A forward-looking culture that embraces technology and innovation.
• Clear pathways for growth, for people who are ready to take on more.
• Compensation that's competitive and fairly benchmarked.
• Performance-based bonuses tied to results.
• Medical and insurance coverage.
• Learning and development opportunities for those who want to keep growing.
• Team events and activities that give you room to connect outside of work.

Key Responsibilities:

Support to Customer Service Operations

• the timely completion of defect works
• Supports smooth operational flow across developments through efficient task execution.
• Collaborates with internal departments and contractors to ensure completion of defect works on time.
• Addresses customer feedback professionally and proposes solutions aligned with service standards.
• Implements effective follow-up measures to ensure prompt closure of complaints.
• Reviews complaint trends and supports continuous service improvement initiatives.
• Identify recurring customer concerns and recommend process improvements to enhance service quality and operational efficiency.

Team Coordination & Delegation

• Supports the team by following up on task completion related to operations and defect management.
• Assists in compiling reports and updates to assist managers in evaluating operational efficiency.
• Participates in training sessions and operational reviews to maintain consistent service delivery.

Community Maintenance & Security

• Coordinates with maintenance and security teams to achieve operational standards efficiently.
• Liaises with system vendors to review system functionality and address setbacks proactively.

Reporting & Documentation

• Prepares and follows up on documentation, reports, and photographic records for defect management.
• Ensures timely submission of reports and documentation as per Eco World SOPs.
• Maintains accurate records for tracking operational and customer service activities.

Qualifications and Experience

Educational Background

• Degree/Diploma in Business Studies, Administration, Management, or equivalent.

Experience Requirements

• Minimum 2 years’ experience in customer service/hospitality field.

Join us and be part of a team that is committed to delivering quality environments and operational excellence!