Customer Service Executive

Sunrise MCL Land; Seremban; On-site; MYR 9,400 - 15,000; Full time

Job summary

Sunrise MCL Land is seeking a dedicated Customer Service Executive to handle complaints, defect enquiries and information requests on a daily basis, while keeping records up to date. The role involves preparing reports, coordinating with Sales Administration on vacant possession, and arranging rectification works during the Defect Liability Period (DLP) to ensure timely completion.

English and Bahasa Malaysia proficiency is required, with at least two years in a related field, preferably in

Qualifications

• Diploma or equivalent degree required.
• Fluent in English and Bahasa Malaysia.
• Minimum 2 years relevant experience.
• Experience in property development/customer service preferred.

Responsibilities

• Handle general complaints, defect enquiries, and information requests daily.
• Prepare reports and maintain accurate records; update internal/external parties.
• Coordinate with Sales Administration on vacant possession process.
• Arrange rectification works during DLP within timeframes.
• Inspect defects and assist in root-cause analysis during DLP.
• Liaise with inspection teams to ensure proper execution.
• Maintain confidentiality and data protection.
• Assist in planning corporate and community events.

Skills

Customer complaint handling

Patience and tolerance

Interpersonal skills

Microsoft Excel

Defect listing & reports

Education

Diploma in Business Studies/Administration/Management, Mass Communications or equivalent

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Handle general complaints, defect enquiries, and information requests via telephone and mobile phone, while updating records and following up on outstanding matters on a daily basis.

Prepare reports, maintain accurate and up-to-date records, and ensure effective communication and timely updates to internal and external parties to facilitate smooth coordination and follow-up.

Reporting to the Management regarding implementation of results and feedback.

To establish and develop customers services policies, feedback, and complaints procedures.

Arrange for rectification works to be carried out on Defect Liability Period (DLP) and defects within the stipulated time frame.

To inspect and support to handle customer complaints relating to defects, verifying the nature and root causes of such defects during DLP.

Ensure clear timely liaison with the relevant personnel involved in the inspection, verification, rectification works engaged by company to ensure effective execution of job.

Leaning about Company's products and services and keeping up to date with changes.

To coordinate with Sales Administration Department on vacant possession process.

To assist superior to plan and organize the corporate and community related events for Company and monitor the implementation of pre-event, in-event and post-event activities.

Responsible for proper E- documentation & filing system of the respective department.

To maintain confidentiality and observe data protection and associated guidelines where appropriate.

Undertakes any other tasks and assignments as directed by the Management.

Requirements

Candidate must possess at least Diploma in Business Studies/Administration/Management, Mass Communications or any equivalent discipline.

Required language(s):English, Bahasa Malaysia

At least 2 Year(s) of working experience in the related field is required for this position.

Required Skill(s)

• 1. Confident in handling customer complaints independently
• 2. Possess high level of patient and tolerance
• 3. Pleasant personality and able to interact with people at all levels
• 4. Proficiency in all Microsoft Office applications especially Excel
• 5. Able to list out house defect works and to produce defects and analysis reports

Preferably specialized in Customer Service in Property Development Industry.