Executive: Customer Onboarding & Support (Digital Banking)

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Alliance Bank Malaysia Berhad is seeking an Executive for Customer Onboarding & Support in Kuala Lumpur. The role focuses on onboarding customers, assisting with loan applications via eKYC, cheque verification, and delivering quality service on a rotating shift.

Responsibilities include handling inbound calls, promoting products, following up leads, and escalating complex cases. Requires 1–2 years of experience or fresh graduates; strong communication and multitasking skills are essential.

Qualifications

• 1–2 years of customer service experience or fresh graduates welcome
• Diploma or higher education required
• Fluent in English and Bahasa Malaysia
• Proficient computer skills and ability to multitask

Responsibilities

• Handle inbound customer calls and support cross-selling of products.
• Assist onboarding, application completion, cheque verification and eKYC loan submissions.
• Proactively follow up on sales leads to drive engagement.
• Refer customers to appropriate banking products when suitable.
• Respond to inquiries and resolve issues promptly while maintaining records.
• Participate in rotation programs and training to develop skills and teamwork.

Skills

Excellent communication

Fluent English & BM

Computer literate & multitasking

Education

Diploma/Advanced Diploma/Graduate Diploma

Bachelor's Degree or higher

Professional Degree

Job description

Alliance Bank Malaysia Berhad is seeking an Executive for Customer Onboarding & Support in Kuala Lumpur. The role focuses on onboarding customers, assisting with loan applications via eKYC, cheque verification, and delivering quality service on a rotating shift.

Responsibilities include handling inbound calls, promoting products, following up leads, and escalating complex cases. Requires 1–2 years of experience or fresh graduates; strong communication and multitasking skills are essential.