Executive Customer Care | Fast-Paced, Flexible Growth

5G-Starlink Pte.; Malacca City; On-site; MYR 27,000 - 33,000; Full time

Benefits offered by this job

Flight discounts

KLIA2 dining discounts

Job summary

5G-Starlink Pte. in Malaysia is seeking an Executive, Customer Care to join our team at the RedQ office in Sepang. You will respond to inquiries from merchants and consumers, provide clear solutions, and route escalations to the right channels in a fast-paced startup environment.

Ideal candidates have customer service experience, a logistics background, and familiarity with e-commerce and social media. The role requires shift work, including weekends, with a collaborative, flexible team culture.

Qualifications

• Respond to customer queries promptly and professionally.
• Communicate solutions and information to merchants and consumers effectively.
• Route escalations to the appropriate channels.
• Engage in training and development to improve technical and soft skills.
• Will be required to work shift, including weekends.

Skills

Customer service experience

Logistics background

E-commerce experience

Startup experience

Email, chat & social media handling

Communication skills

Job description

5G-Starlink Pte. in Malaysia is seeking an Executive, Customer Care to join our team at the RedQ office in Sepang. You will respond to inquiries from merchants and consumers, provide clear solutions, and route escalations to the right channels in a fast-paced startup environment.

Ideal candidates have customer service experience, a logistics background, and familiarity with e-commerce and social media. The role requires shift work, including weekends, with a collaborative, flexible team culture.