Customer Support Lead – Multichannel & Escalations

5G-Starlink Pte.; Malacca City; On-site; MYR 27,000 - 40,000; Full time

Job summary

5G-Starlink Pte. is seeking a Customer Service Representative in Malaysia to handle customer queries, process orders, and escalate complaints across multiple channels.

The role requires maintaining composure under pressure and delivering professional support to customers. The successful candidate will manage orders and maintain records, while collaborating with team members to improve service efficiency and customer satisfaction.

Qualifications

• Customer service experience of at least 6 months.
• SPM or higher education required.
• Ability to stay calm when customers are stressed or upset.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out so you can answer questions.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Customer service

Communication

Calm under pressure

Education

SPM or higher

Job description

5G-Starlink Pte. is seeking a Customer Service Representative in Malaysia to handle customer queries, process orders, and escalate complaints across multiple channels.

The role requires maintaining composure under pressure and delivering professional support to customers. The successful candidate will manage orders and maintain records, while collaborating with team members to improve service efficiency and customer satisfaction.