Executive, Customer Care

5G-Starlink Pte.; Malacca City; On-site; MYR 27,000 - 33,000; Full time

Benefits offered by this job

Flight discounts

KLIA2 dining discounts

Job summary

5G-Starlink Pte. in Malaysia is seeking an Executive, Customer Care to join our team at the RedQ office in Sepang. You will respond to inquiries from merchants and consumers, provide clear solutions, and route escalations to the right channels in a fast-paced startup environment.

Ideal candidates have customer service experience, a logistics background, and familiarity with e-commerce and social media. The role requires shift work, including weekends, with a collaborative, flexible team culture.

Qualifications

• Respond to customer queries promptly and professionally.
• Communicate solutions and information to merchants and consumers effectively.
• Route escalations to the appropriate channels.
• Engage in training and development to improve technical and soft skills.
• Will be required to work shift, including weekends.

Skills

Customer service experience

Logistics background

E-commerce experience

Startup experience

Email, chat & social media handling

Communication skills

Job description

We are looking for an Executive , Customer Care. This role will be based out of our office in RedQ, Sepang. The role reports to the Senior Manager of customer care for teleport.

You will fit perfectly if you enjoy a fast paced working environment are self motivated, enjoy experimentation and have high levels of curiosity and passion. Having an organized and structured way of delivering your thoughts with great attention to detail will make you stand out in this application!

Requirements & Skills

• Respond to customer queries promptly and professionally
• Communicate solutions and information to merchants and consumers effectively
• Route escalations to the appropriate channels
• Engage in training and development initiatives to improve technical and soft skills
• Will be required to work shift
• 5 days a week including weekends
• Shift Time :
• First start shift: 9am
• Last End shift:10pm
• Customer Service experience
• Logistics Background
• E-commerce and start up experience will be an added advantage
• Experience with E-mail, chat and Social Media
• Hot desks & Flexi-hours collaborative & team-oriented atmosphere, work with your team or on your own, We are flexible and agile bunch so you can do your best work at your convenience.
• Ditch the Suite & Tie-Be comfortable as you are, express your inner Fashionista .. as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That's why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!