Customer Support Specialist: Fast Issue Resolver (Mon-Fri)

5G-Starlink Pte.; Malacca City; On-site; MYR 27,000 - 45,000; Full time

Job summary

5G-Starlink Pte. invites applications for a Contact Center Representative in Malacca. You will handle incoming telephone enquiries and emails, resolve issues promptly, and ensure first contact resolution.

You will meet productivity and quality targets, respond professionally, and update systems accurately. Malaysian citizens with a Diploma or higher and at least 1 year in customer service are preferred; work Mon-Fri 8:30am-5:30pm.

Qualifications

• Malaysian citizen criteria.
• Diploma or higher in any business field or related.
• At least 1 year of related customer service experience.

Responsibilities

• Handle incoming telephone enquiries and emails from customers.
• Resolve issues promptly and aim for first contact resolution.
• Meet productivity and quality targets (response times, customer satisfaction).
• Research needed information and update systems accurately.
• Follow internal policies and comply with all standards.

Skills

Customer service

Communication

Teamwork

Education

Diploma or higher

Tools

CRM software

Job description

5G-Starlink Pte. invites applications for a Contact Center Representative in Malacca. You will handle incoming telephone enquiries and emails, resolve issues promptly, and ensure first contact resolution.

You will meet productivity and quality targets, respond professionally, and update systems accurately. Malaysian citizens with a Diploma or higher and at least 1 year in customer service are preferred; work Mon-Fri 8:30am-5:30pm.