Sales-Driven Customer Service Advisor

5G-Starlink Pte.; Malacca City; On-site; MYR 18,000 - 24,000; Full time

Job summary

5G-Starlink Pte. in Malaysia is seeking a Customer service advisor (sales) to assist customers with product and service information using scripts, answer questions, and guide prospects toward sales opportunities.

You will gather requirements, update the customer database, process orders accurately, resolve grievances to protect the company's reputation, and strive to exceed sales quotas while documenting interactions for future follow-ups.

Responsibilities

• Explain products or services using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company's reputation
• Go the extra mile to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Job description

5G-Starlink Pte. in Malaysia is seeking a Customer service advisor (sales) to assist customers with product and service information using scripts, answer questions, and guide prospects toward sales opportunities.

You will gather requirements, update the customer database, process orders accurately, resolve grievances to protect the company's reputation, and strive to exceed sales quotas while documenting interactions for future follow-ups.