Customer Relations Executive: Member Success & Solutions

5G-Starlink Pte.; Malacca City; On-site; MYR 60,000 - 90,000; Full time

Job summary

5G-Starlink Pte. in Malaysia is seeking an Executive, Customer Relations to handle membership inquiries, resolve complaints, and process transactions. You will analyze customer data, identify needs, and advise on membership benefits, fees, policies, and services while aiming to exceed KPIs.

Strong English and Bahasa Malaysia skills are essential; Mandarin reading is a plus. The role emphasizes proactivity, multi-tasking, and accurate record-keeping, with opportunities to cross-sell products and

Qualifications

• Diploma or degree in mass communication or equivalent.
• 2–3 years of experience in customer service and loyalty programs.
• Excellent English and Bahasa Malaysia writing and verbal skills.
• Ability to understand/read/write Mandarin is an added advantage.
• Customer-oriented with ability to adapt to different personalities.
• Proactive problem-solver with analytical mindset.
• Ability to multi-task, prioritize and manage time effectively.
• Cheerful and pleasant personality.
• Proven customer support experience is an added advantage.

Responsibilities

• Assist with membership issues, resolving complaints, and processing transactions.
• Manage complaints, determining cause and providing solutions within timelines.
• Identify and assess customer needs to maximise satisfaction.
• Investigate and manage cases with accurate information using proper methods/tools.
• Provide information on membership fees, policies, processes, benefits, products and services.
• Recommend and cross-sell products and services to members and potential members.
• Engage with customers to meet personal/team KPIs and service levels.
• Prepare product or service reports by collecting and analysing customer data.
• Document inquiries and maintain accurate membership records.
• Perform any other duties as assigned.

Skills

Excellent communication

Written English

Verbal Bahasa Malaysia

Time management

Multitasking

Analytical thinking

Customer focus

Problem solving

Education

Diploma/ Degree in mass communication or equivalent

Job description

5G-Starlink Pte. in Malaysia is seeking an Executive, Customer Relations to handle membership inquiries, resolve complaints, and process transactions. You will analyze customer data, identify needs, and advise on membership benefits, fees, policies, and services while aiming to exceed KPIs.

Strong English and Bahasa Malaysia skills are essential; Mandarin reading is a plus. The role emphasizes proactivity, multi-tasking, and accurate record-keeping, with opportunities to cross-sell products and