Executive, Cuckoo+ Technical Service (Management)

CUCKOO International (MAL) Berhad; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Birthday Leave

Honeymoon Package

Healthy & Welln

Job summary

CUCKOO International (MAL) BERHAD invites an Executive, Cuckoo+ Technical Service (Management) to lead end-to-end service operations, branch audits, and cross-functional support across Malaysia. The role bridges HQ and technician teams, travels nationwide, and drives service quality and team efficiency.

You will oversee digital engagement, event planning, branch openings, and administrative workflows, with a focus on operational agility and achievement of department targets.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Service Management, Marketing, Hospitality, or any related field.
• Language Proficiency: Excellent verbal and written communication in Bahasa Malaysia and English; Mandarin: Native proficiency.

Responsibilities

• Branch Auditing, Operations & Enhancement Analysis: conduct operational audits, monitor service performance, propose enhancements.
• Digital Engagement: manage social media channels, ensure information is precise and up-to-date.
• Support, Planning & Corporate Events: plan and execute operational service planning and back-end support; lead monthly team meetings and events.
• Branch Expansion & Core Administration: support new branch openings, prepare corporate letters, manage admin workflows.
• Operational Agility & Management Ad-hoc: perform ad-hoc tasks and ensure smooth workflows across the service organization.

Skills

Excel

Word

PowerPoint

Education

Business Administration

Service Management

Marketing

Hospitality

Job description

Executive, Cuckoo+ Technical Service (Management)

Responsible for managing end-to-end service organization operations, branch auditing, compliance

monitoring, event coordination, and providing multi-faceted sales and administrative support to optimize

service quality and team efficiency.

Likes to travel (across malaysia) & possess own transport.

Can be the bridge PIC between HQ and technician team.

Claimable mileage , parking and toll, business trips (allowance and accommodation provided by company)

MAIN RESPONSIBILITIES

(1) Branch Auditing, Operations & Enhancement Analysis

Conduct routine branch visits to execute comprehensive operational audits,

monitor service performance, and identify localized organizational issues.

Perform data analysis and feasibility studies to propose and implement

required operational enhancements.

(2) Digital Engagement

Oversee and maintain the organization's social media channels, ensuring all

published information is precise and up-to-date.

(3) Support, Planning & Corporate Events

Structure, organize, and execute operational service planning and back-end

support activities.

Take primary ownership of planning and executing monthly team meetings,

corporate events, and internal group activities.

(4) Branch Expansion & Core Administration

Provide localized administrative support during new branch openings,

official corporate letter preparations, and general administrative workflows.

Actively contribute to the collective team effort to ensure targeted

departmental outcomes are consistently achieved.

(5) Operational Agility & Management Ad-hoc

Execute flexible ad-hoc support tasks assigned by management from time

to time.

Provide day-to-day general support to ensure smooth workflows across the

broader Service Organization.

Contribute to the team's collective effort by achieving relevant outcomes as

required.

Job Requirements

Education: Diploma or Bachelor's Degree in Business Administration, Service Management, Marketing,

Hospitality, or any related field. (Minimum SPM/STPM/Pre-U with strong relevant experience

Language Proficiency : Excellent verbal and written communication skills in Bahasa Malaysia and English. Mandarin: Native proficiency (spoken and written-simplified Chinese)

Professional Experience : Preferably 1-2 years of proven working experience in a related field.

Prior experience specializing in Event Management, Service Operations, Quality Audits, or Sales & Marketing

Support is highly preferred.

Technical & Management Skills : Advanced Microsoft Excel skills (competent in data compilation, sorting, and analytical functions like VLOOKUP, Pivot Tables, and basic charts).

Proficiency in Microsoft Word and Microsoft PowerPoint for documentation and presentations.

Personal & Interpersonal skills : Confident Communicator: Capable of managing customer escalations and communicating clearly with branch supervisors.

Creative Thinking: Competent in basic content writing and thinking creatively for internal events. Self-Motivated & Agility: Strong capacity to multi-task, prioritize critical tasks, and manage time effectively under minimal supervision.

CUCKOO International (MAL) BERHAD is a leading provider of holistic Healthy Home solutions in Malaysia. Since its inception in October 2014 with the introduction of the South Korean brand CUCKOO, the company has expanded its offerings across four key pillars:

1. Healthy Appliances

2. Healthy Living

3. Healthy Lifestyle

4. Healthy Home Care

CUCKOO International has improved the lives of over 4.7 million Malaysians and operates with over 640 branches nationwide. Its subscription-rental model makes Healthy Home solutions more accessible and affordable, reflecting its commitment to enhancing community well-being through extensive outreach programs.

Perks and benefits Medical Miscellaneous allowance Dental Vision Birthday Leave, Honeymoon Package, Healthy & Welln