Junior Executive, Collection (Debt Collector / Recovery Officer)

CUCKOO International (MAL) Berhad; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Benefits offered by this job

Medical miscellaneous allowance

Dental

Vision

Birthday leave

Honeymoon package

Healthy & Welln

Job summary

CUCKOO International (MAL) BERHAD is seeking a Junior Executive – Credit Recovery & Collections to manage overdue rental/subscription accounts and drive cash inflow. You will conduct proactive outreach, negotiate settlements, and update payment details while maintaining positive customer relationships.

Fresh graduates are welcome; 1 year in customer service or debt recovery is a plus. Strong English/Bahasa Malaysia communication is required, Mandarin an added advantage.

Qualifications

• Strong communication and negotiation skills.
• Education: minimum SPM / STPM / Diploma.
• Fresh graduates welcome; 1 year of experience in customer service, telemarketing, or debt recovery is a bonus.
• Good command of spoken English and Bahasa Malaysia (Mandarin is an added advantage).

Responsibilities

• Make outbound calls and handle inbound inquiries to follow up on overdue payments.
• Track assigned accounts to identify overdue balances and contact details.
• Negotiate settlement amounts or installment plans with customers.
• Update latest payment details (debit/credit cards) in the system.
• Meet or exceed monthly collection targets and KPIs.
• Log call notes, payment promises, and transactions in the internal system.
• Handle additional tasks as assigned by supervisor.

Skills

Communication

Negotiation

Education

SPM / STPM / Diploma

Job description

Junior Executive, Collection (Debt Collector / Recovery Officer)

As a Junior Executive – Credit Recovery & Collections, you will be responsible for managing assigned overdue customer rental/subscription accounts, facilitating payment collections, resolving customer payment challenges, and ensuring continuous cash inflow while maintaining positive customer relationships in alignment with CUCKOO’s brand values.

Key Job Responsibilities

Customer Outreach: Make outbound calls and handle inbound inquiries to follow up on outstanding rental and subscription payments.

Account Monitoring: Track assigned accounts to identify overdue balances and trace contact details for unreachable customers.

Payment Negotiation: Negotiate settlement amounts or installment plans with customers and secure prompt payments.

Payment Method Updates: Contact customers to obtain and update their latest payment details (such as new debit/credit card information).

Target Achievement: Consistently meet or exceed monthly collection targets and call KPIs established by management.

Data Entry & Admin: Log call notes, payment promises, and transaction details accurately into the internal system.

Ad-Hoc Support: Handle additional operational or administrative tasks as assigned by the supervisor.

Requirements & Qualifications

Education: Minimum SPM / STPM / Diploma in any field.

Experience: Fresh graduates are welcome to apply; 1 year of experience in customer service, telemarketing, or debt recovery is a bonus.

Languages: Good command of spoken English and Bahasa Malaysia (Mandarin is an added advantage).

Skills:

Strong communication and negotiation skills.

Target-driven, patient, and able to handle difficult calls professionally.

Basic computer and typing skills (MS Office / basic system entry).

CUCKOO International (MAL) BERHAD

CUCKOO International (MAL) BERHAD is a leading provider of holistic Healthy Home solutions in Malaysia. Since its inception in October 2014 with the introduction of the South Korean brand CUCKOO, the company has expanded its offerings across four key pillars:

1. Healthy Appliances

2. Healthy Living

3. Healthy Lifestyle

4. Healthy Home Care

CUCKOO International has improved the lives of over 4.7 million Malaysians and operates with over 640 branches nationwide. Its subscription-rental model makes Healthy Home solutions more accessible and affordable, reflecting its commitment to enhancing community well-being through extensive outreach programs.

CUCKOO International (MAL) BERHAD is a leading provider of holistic Healthy Home solutions in Malaysia. Since its inception in October 2014 with the introduction of the South Korean brand CUCKOO, the company has expanded its offerings across four key pillars:

1. Healthy Appliances

2. Healthy Living

3. Healthy Lifestyle

4. Healthy Home Care

CUCKOO International has improved the lives of over 4.7 million Malaysians and operates with over 640 branches nationwide. Its subscription-rental model makes Healthy Home solutions more accessible and affordable, reflecting its commitment to enhancing community well-being through extensive outreach programs.

Perks and benefits

• Medical Miscellaneous allowance Dental Vision Birthday Leave, Honeymoon Package, Healthy & Welln