Call Centre Officer

GD Express; Selangor; On-site; MYR 28,000 - 45,000; Full time

Job summary

GD Express is seeking a customer-focused Call Centre Officer in Malaysia to handle inbound and outbound calls, resolve customer enquiries, and support delivery tracing activities while meeting service performance standards.

You will communicate clearly in English and Bahasa Malaysia, with Mandarin as an added advantage, and collaborate with cross-functional teams to escalate issues when required, ensuring timely follow-ups and quality service.

Qualifications

• Excellent communication skills in English and Bahasa Malaysia.
• Mandarin communication is an added advantage.
• Good interpersonal skills and the ability to work under pressure.

Responsibilities

• Handle inbound calls from customers and respond to enquiries professionally.
• Provide accurate information on products and services.
• Key in tracing requests into the CS platform and follow up with relevant units or branches.
• Escalate complex issues to the appropriate department or supervisor when required.
• Arrange pick-up orders and provide CSTC reference numbers to customers.
• Make outbound calls to follow up on customer enquiries or resolve issues.
• Ensure individual and team KPIs are consistently met.
• Participate in training and coaching sessions to enhance performance.
• Achieve personal and team qualitative and quantitative targets.

Skills

English

Bahasa Malaysia

Mandarin

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a customer-focused Call Centre Officer to handle inbound and outbound calls, manage customer enquiries, and support delivery and tracing activities while meeting service performance standards.

Key Responsibilities

Handle inbound calls from customers and respond to enquiries professionally

Provide accurate information on products and services

Key in tracing requests into the Customer Service (CS) platform and follow up with relevant units or branches

Escalate complex issues to the appropriate department or supervisor when required

Arrange pick-up orders and provide CSTC reference numbers to customers

Make outbound calls to follow up on customer enquiries or resolve issues

Ensure individual and team KPIs are consistently met

Participate in training and coaching sessions to enhance performance

Achieve personal and team qualitative and quantitative targets

Requirements

Excellent communication skills in English and Bahasa Malaysia

Ability to communicate in Mandarin will be an added advantage

Good common sense with strong interpersonal skills

Able to work under pressure with minimal supervision