Customer Service Retention

Asia Recruit; Subang Jaya; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Overtime allowance

Shift allowance

Phone allowance (rebate)

Job summary

Jora Malaysia is hiring a customer service representative to handle inbound calls from customers, address concerns, and promote telco plans and current promotions. You will collaborate with a team to meet quality and productivity targets, escalate priority issues, and participate in ad hoc projects.

Open to Malaysians with at least 1 year in contact centre/customer service/BPO, and fluent in English; willing to work on rotational shifts including weekends; benefits include overtime, shift, and

Qualifications

• Minimum SPM, Diploma or Degree with at least 1 year of relevant experience.
• Experience in contact centre/customer service/BPO environment is required.
• Proficiency in English is mandatory.

Responsibilities

• Handle inbound calls from customers professionally and efficiently.
• Retain customers by addressing concerns and encouraging continued usage of our telco plans.
• Promote telco plans, products, and current promotions.
• Collaborate closely with team members and leaders to meet quality standards and productivity targets.
• Escalate priority requests or feedback promptly for effective issue resolution.
• Participate in ad hoc projects as assigned.
• Identify areas for service or process improvement and propose recommendations to the team leader.
• Perform upselling and cross-selling by offering suitable alternative solutions.
• Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.
• Carry out any other duties assigned by the team leader.

Skills

Customer service

English proficiency

Education

Minimum SPM / Diploma / Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.

Experience in contact centre/customer service/customer support/BPO environment is required.

Proficiency in English is mandatory.

Open to Malaysian citizens only.

Willing to work on rotational shifts, including weekends.

Requirement

• Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.
• Experience in contact centre/customer service/customer support/BPO environment is required.
• Proficiency in English is mandatory.
• Open to Malaysian citizens only.
• Willing to work on rotational shifts, including weekends.

Responsibility

• Handle inbound calls from customers professionally and efficiently.
• Retain customers by addressing concerns and encouraging continued usage of our telco plans.
• Promote telco plans, products, and current promotions.
• Collaborate closely with team members and leaders to meet quality standards and productivity targets.
• Escalate priority requests or feedback promptly for effective issue resolution.
• Participate in ad hoc projects as assigned.
• Identify areas for service or process improvement and propose recommendations to the team leader.
• Perform upselling and cross-selling by offering suitable alternative solutions.
• Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.
• Carry out any other duties assigned by the team leader.

Benefits

• Overtime allowance
• Shift allowance
• Phone allowance (rebate)