Executive, Client Management

DKSH Management Ltd.; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

DKSH Group in Malaysia seeks an Executive Client Management to support day-to-day client accounts and drive client growth. You will coordinate with internal departments to resolve issues, prepare forecasts, and communicate plans for business reviews.

The role requires 1–2 years in a similar role, strong numeracy, and fluency in local language and English, with a degree in business-related fields.

Qualifications

• 1–2 years’ experience in a similar role
• Basic understanding of clients' industry/ business/ products
• Basic client management and communication skills
• Proven advanced numeracy and quantitative analysis
• Proficiency in Excel, Word and PowerPoint
• Appreciation for cultural sensitivities in cross-country interactions
• Fluency in local language and English, both written and spoken

Responsibilities

• Support day-to-day operating expenditures against budgets to ensure efficient resource usage (e.g., below cost release, shipment tracking, shortfall reduction, stock reservation, sample requests)
• Prepare business forecasts, reports and marketing plans to achieve objectives (e.g., monthly wholesaler bulletin, SAP market survey, price list updates)
• Coordinate with internal DKSH departments to resolve operational issues/service complaints (e.g., write-off tracking, OOS updates, payments follow-ups)
• Take necessary actions to support clients' operational issues and complaints (e.g., weekly updates, claim portals, monthly business reviews)
• Prepare relevant documents for business communications and reviews
• Coordinate and communicate planned activities to all operational departments and units
• Liaise with clients on requirements and daily problems encountered

Skills

Client management

Communication

Numeracy

Office tools

Cross-cultural

Local language + English

Education

Bachelor's degree (business/related)

Job description

Title: Executive Client Management

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 229636

Job Summary

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients.

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources such as:
  • Below cost release* report
  • Shipment tracking - K1 / K8 approvals*
  • Reduce tolerance / Shortfall (request to involve by shipping)
  • Stock reservation*
  • Sample requests
• Prepare business forecasts, reports and marketing plans to achieve overall objectives such as:
  • Monthly Wholesaler Bulletin update
  • Trade bulletin maintenance in SAP
  • Price list, Special price, Catalogue update. Market survey on new trend
• Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely such as:
  • Write off - damage/ shortage tracking
  • OOS update
  • RWR
  • Clearance
  • Provision update
  • Halal index updates
  • Payment follow ups
  • MMDM - MCMF, MCC, MMD
• Take necessary actions to support clients' operational issues/service complaints
  • KHC - CM weekly update
  • KHC Claim portals
  • Monthly Business Review
  • Disc report
  • Sample report
• Prepare relevant documents for business communications and business review meetings
• Coordinate and communicate all planned activities to all operational departments and Business Units
• Liaise with clients on their requirements and daily problems encountered

Functional Skills and Knowledge

• Minimum one or two years’ experience in a similar role
• Demonstrate basic understanding of clients' industry/ business/ products
• Demonstrate basic client management and communication skills
• Proven advanced numeracy and quantitative analysis
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Minimum Degree holder in business management / Food Science / Hospitality