Executive, Aftermarket

Sime Industrial; Klang City; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a field-based salesman to maintain and grow relationships with Construction Industry customers in Malaysia. You will visit customers to understand their needs and align solutions with business goals, including equipment repair, product improvement programs, and warranty support.

You will analyze leads, generate quotes, and plan weekly pre-call coverage. Proficiency in Excel, Pivot, BI dashboards, and CRM systems (Sales Link preferred) is essential to succeed in this role.

Qualifications

• Degree in Marketing, Business, Economics or related discipline.
• Advanced skills in Excel, Pivot, BI Dashboard.
• Proficiency in CRM system (Sales Link).
• Strong customer and stakeholder management abilities.

Responsibilities

• Maintain and enhance relationships with Construction Industry customers.
• Visit customers face to face and build relationships with decision makers.
• Advise customers on repair needs, PIPs, PSPs, SOS, and PL.
• Assist with warranty issues and proactive repair strategies.
• Consult on equipment, life cycles, maintenance, and budgets.
• Conduct equipment inspections and record status using Cat Inspect.
• Promote Cat Product Support Parts & Service offers.
• Analyze leads and build call plans and sales goals.
• Coordinate with parts, service, and equipment management divisions.
• Plan weekly pre-call activities to ensure effective sales coverage.
• Log visits, inspections, and opportunities in CRM; generate quotes.
• Use metrics to achieve sales revenue targets.

Skills

Customer management

Stakeholder management

Communication

Negotiation

Education

Bachelor's degree in Marketing/Business/Economics or related discipline

Tools

CRM System

Sales Link

Microsoft AX

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.

Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.

Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).

Help customers with warranty issues and develop proactive before failure repair strategies.

Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.

Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.

Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.

Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.

Coordinate with parts, service, and equipment management division to support customer needs.

Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.

Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.

Generate quotes for parts, service, and equipment management solutions.

Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.

Job Requirements

Degree in Marketing, Business, Economics or related discipline

Advance skills in Excel, Pivot, BI Dashboard

Proficiency in Microsoft AX is an added advantage.

Good customer management and stakeholder management skill

Understanding of CRM system (i.e. Sales Link)