Executive, Aftermarket

Sime Motors; Butterworth; On-site; MYR 65,000 - 100,000; Full time

Job summary

Sime Darby Industrial Sdn Bhd in Malaysia's Pulau Pinang Butterworth invites applications for an Executive, Aftermarket. You will maintain and enhance relationships with Construction Industry customers, visit them face to face, listen to their needs and advise on repair programs, warranties, PIPs, PSPs, and S.O.S., plus Product Link.

You will coordinate with parts, service and equipment teams to deliver timely solutions.

Qualifications

• Degree in Marketing, Business, Economics or related discipline.
• Advanced Excel, Pivot and BI Dashboard skills.
• CRM familiarity and stakeholder management ability.

Responsibilities

• Maintain and enhance relationships with Construction Industry customers.
• Visit customers face to face and understand their needs and goals.
• Advise on repair needs, warranty issues, PIPs, PSPs, SOS, and Product Link.
• Coordinate with parts, service and equipment management to support customers.
• Plan pre-call planning and generate quotes for parts, service, and equipment.
• Log visits and opportunities in the CRM and analyze service-event leads.
• Use metrics to drive growth and achieve sales targets.

Skills

Advanced Excel

Pivot tables

BI Dashboard

Education

Degree in Marketing, Business, Economics or related discipline

Tools

Microsoft AX

Sales Link CRM

Job description

## Executive, AftermarketApply: Malaysia | Pulau Pinang | SDI Butterworth (P001): Full time: Posted Today: JR121622**Company :**Sime Darby Industrial Sdn Bhd**Job Responsibilities*** Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.* Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.* Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).* Help customers with warranty issues and develop proactive before failure repair strategies.* Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.* Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.* Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.* Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.* Coordinate with parts, service, and equipment management division to support customer needs.* Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.* Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.* Generate quotes for parts, service, and equipment management solutions.* Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue.**Job Requirements*** Degree in Marketing, Business, Economics or related discipline* Advance skills in Excel, Pivot, BI Dashboard* Proficiency in Microsoft AX is an added advantage.* Good customer management and stakeholder management skill* Understanding of CRM system (i.e. Sales Link)