Executive Administration (Registry)

SEGi University; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

SEGi University in Malaysia is seeking an Administration Executive to review student applications, verify documents, issue offers and maintain records. You will support enrollment activities and respond to student and parent inquiries.

The role requires a Diploma or Bachelor's Degree in Business Studies/Administration/Management, strong English communication, and at least 2 years’ front desk or customer service experience. Shortlisted candidates will be notified.

Qualifications

• Diploma or Bachelor's Degree in Business Studies/Administration/Management or equivalent.
• Proficient in English with effective communication and good interpersonal skills.
• Minimum 2 years of working experience in the related field, front desk or customer service.
• Only shortlisted candidates will be notified.

Responsibilities

• Review student applications based on MOHE, MQA and programme entry requirements.
• Verify applicant information and supporting documents for completeness and accuracy.
• Prepare and issue offer letters and ensure all documents are processed before student induction.
• Process credit transfer applications and coordinate with faculties for evaluation.
• Update and maintain student records and application statuses in internal systems (CMS, SPARK, e-IPTS).
• Monitor application, admission and scholarship records to ensure compliance with institutional requirements.
• Handle student requests, including programme changes, intake changes and inter-campus transfers.
• Maintain and organise student files and documentation with proper tracking and filing systems.
• Prepare student-related letters and documents, such as confirmation letters and EPF withdrawal support letters.
• Assist in organising student induction programmes and registration activities.
• Prepare reports, statistical data and documentation for audits, accreditation and management purposes.
• Provide administrative support, customer service and guidance to students and parents.
• Support departmental operations and perform other duties assigned by the Manager or Registrar.

Skills

English proficiency

Communication skills

Interpersonal skills

Education

Diploma or Bachelor's Degree in Business Studies/Administration/Management

Job description

Review and assess student applications based on MOHE, MQA and programme entry requirements.

Verify applicant information and supporting documents for completeness and accuracy.

Prepare and issue offer letters and ensure all documents are processed before student induction.

Process credit transfer applications and coordinate with faculties for evaluation.

Update and maintain student records and application statuses in internal systems (CMS, SPARK, e-IPTS).

Monitor application, admission and scholarship records to ensure compliance with institutional requirements.

Handle student requests, including programme changes, intake changes and inter-campus transfers.

Maintain and organise student files and documentation with proper tracking and filing systems.

Prepare student-related letters and documents, such as confirmation letters and EPF withdrawal support letters.

Assist in organising student induction programmes and registration activities.

Prepare reports, statistical data and documentation for audits, accreditation and management purposes.

Provide administrative support, customer service and guidance to students and parents.

Support departmental operations and perform other duties assigned by the Manager or Registrar.

Requirements:

Possess a Diploma or Bachelor's Degree in Business Studies/Administration/Management or equivalent.

Proficient in English with effective communication and good interpersonal skills.

Minimum 2 years of working experience in the related field. Exposure at the front desk or customer service is an added advantage.

Only shortlisted candidates will be notified.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Administration Executive?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• Are you available to work outside your usual hours when required? (eg. weekends, evenings, public holidays)